Technical Support Representative II jobs in United States
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FIS · 2 hours ago

Technical Support Representative II

positionMilwaukee, WI
timeFull-time
remoteHybrid
seniorityMid, Senior Level
date5+ years exp

FIS is a leading company in fintech, providing innovative technology solutions that power the world’s economy. As a Technical Support Representative, you will be responsible for providing day-to-day technical support for network infrastructure and desktop systems software and hardware, ensuring proper operation of technology applications and equipment.

BankingFinancial ServicesFinTechPayments
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Responsibilities

Serve as the first point of contact for clients reporting system issues via multiple channels
Laise between clients and FIS technical teams, obtain and communicate updates on issues to clients
Monitor and manage issues within corporate systems
Manage client escalations
Responsible for attaining Support OKRs set by FIS Management

Qualification

Technical troubleshootingClient communicationEBT support experienceCard/POS industry experienceWork under pressure

Required

Associate degree in information systems, computer science or five years of experience in a technical role requiring interfacing with clients
Client communication skills
Ability to troubleshoot technical issues
Ability to operate well under pressure
Required work hours~ 2nd shift (Noon CST to 8~00 PM CST)
Overtime required~ Yes
Weekends required~ Yes (on a rotation basis)
Travel percentage for this role~ 0%

Preferred

Prior experience working in EBT support roles or within EBT programs/projects
Card/POS industry experience
Client relationship management skills

Benefits

A voice in the future of fintech
Always-on learning and development
Collaborative work environment
Opportunities to give back
Competitive salary and benefits

Company

FIS

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FIS is a fintech firm that provides advance integrated banking, wealth management, risk and compliance, and other solutions.
dateFounded in 1968
location
Jacksonville, Florida, USA
people-size10001+ employees
web-link
http://www.fisglobal.com

Funding

Current Stage
Public Company
Total Funding
$10.5B
Key Investors
Goldman Sachs
2025-05-01Post Ipo Debt· $8B
2022-07-06Post Ipo Debt· $2.5B
2018-05-22Post Ipo Equity

Leadership Team

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Douglas McAllister
CEO - Ventures / FIS AutoSuite VBO/BPO Operations
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Stephanie Ferris
CEO and President
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Recent News

Business Wire
FIS Appoints Anil Chakravarthy to the Board of Directors
2026-01-23
AP News
How Norway’s ski jumping scandal led to new rules in place for the Winter Olympics
2026-01-22
Morningstar.com
Halper Sadeh LLC Encourages Fidelity National Information Services, Inc. Shareholders to Contact the Firm to Discuss Their Rights
2026-01-16
Company data provided by crunchbase