Mecklenburg EMS Agency (Medic) · 11 hours ago
Scheduling Analyst
Charlotte, North Carolina, United States
Full-time
Onsite
New Grad, Entry Level
$29.40/hr - $29.40/hrMecklenburg EMS Agency (Medic) is seeking a Scheduling Analyst to manage and optimize the scheduling of field and support employees. The role involves administering timekeeping software, preparing operational schedules, and analyzing scheduling data to improve efficiency and reduce financial waste.
Emergency MedicineHealth CareHospital
Responsibilities
Administers the timekeeping software. Assigns field and support employees to work schedules though scheduling software. Creates daily operations schedules and staffs according to deployment requirements. Prepares operations schedules using the most financially sound method to minimize overtime and avoid unnecessary payroll expenses. Updates employee profiles for qualification, class and various status changes. Performs advanced scheduling of personnel by creating and maintaining unit profiles. Receives and responds to overtime requests and cancelations via scheduling software and email
Identifies areas of financial waste, recommends and/or implements new processes for accountability and efficiency. Carefully monitors scheduling procedures in order to achieve optimal scheduling of resources for call demand
Maintains employee records and user access/security roles to scheduling software system
Presents an operational overview to new employees and leadership to include terminology, explanation and the use of the scheduling software system, and provides training or retraining when necessary
Process payroll for all Agency employees including auditing timecards for all employees ensuring accuracy of payroll. Investigate payroll issues and prepare corrections for processing as needed
Performs analysis of historical demand, employee attendance and other scheduling data for use in maintaining a realistic basis for future planning and forecasting. Uses analytical results to create new shifts or edit current shifts for the annual shift bid and prepares staffing graphs for management review/approval. Focuses on management of the system and balance of unit hour production and demand needs. Assists in the annual shift bid
Responsible for maintaining various scheduling metrics and reports for leadership. Prepares technical reports and visualizations as needed
Prepares and presents daily ‘Operations Briefing’ report. The report includes the current status of response time performance, transports vs. forecast, system workload measurements vs. forecast, detailed analysis of the previous day(s), schedule forecast for the rest of the week, forecast late call reasons, situational awareness of events. Collaborates with Agency department to obtain reports from public relations, logistics, communication, NET, IT and special operations related to system demand and needs
Participates in agency improvement initiatives
Supports the Scheduling Specialist as needed. Other duties as assigned by supervisor
Qualification
Required
Must possess the ability to multi-task in a stressful environment while remaining well organized
Must have the ability to work in a self-directed basis
Must possess strong interpersonal skills
Must possess strong written and oral communication skills
Must possess strong customer service skills
Must have the ability to prioritize and manage multiple tasks simultaneously
Must have working knowledge of computer hardware and networking
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Preferred
B.A./B.S
Related experience and/or training or equivalent combination of education and experience
Previous experience with timekeeping/scheduling software and prior knowledge in EMS operations
Experience in general office work and Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook)
Ability to create and maintain databases, transcribe documents, compose correspondence and communicate via e-mail
Company
Mecklenburg EMS Agency (Medic)
Medic (also known as Mecklenburg EMS Agency) has served Mecklenburg County since 1978 and is one of the largest EMS agencies in North Carolina responding to over 150K 911 calls every year.
Founded in 1978
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Scott Wilson
Paramedic Crew Chief, Special Operations Paramedic, Relief Ops Supervisor, Field Training Officer
Recent News
Company data provided by crunchbase