UPS · 3 hours ago
Lead Software Development Engineer
Parsippany, NJ
Full-time
Onsite
Lead/StaffUPS is a Fortune Global 500 organization that offers innovative possibilities and a rewarding culture. The Lead Software Development Engineer will provide leadership in full systems life cycle management and oversee the development efforts for the Customer Engagement Center application on Salesforce Service Cloud.
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Responsibilities
Provides leadership in full systems life cycle management (e.g., analyses, technical requirements, design, coding, testing, implementation of systems and applications software, etc.) to ensure delivery is on time and within budget
Directs component and data architecture design, technology planning, and testing for Applications Development (AD) initiatives to meet business requirements and ensure compliance
Develops and leads AD project activities and integrations
Guides teams to ensure effective communication and achievement of objectives
Researches and supports the integration of emerging technologies
Provides knowledge and support for applications’ development, integration, and maintenance
Leads junior team members with project related activities and tasks
Guides and influences department and project teams
Facilitates collaboration with stakeholders
Leads the development efforts for Customer Engagement Center (CEC) application which is on Salesforce Service Cloud
Qualification
Required
Expertise with Service Cloud and Service Business Processes (Email to Case, Web to Case, Digital Engagement (Chat, Messaging), Phone to Case, CTI Vendors, Omnichannel, Knowledge, Case Routing, Queues, Public Groups, and User Group Assignments)
Lead discussions and negotiations with business representatives about requested functionality
Strong experience with Salesforce Governor limits
Knowledge of the Best Practices used for development and implementation of the Salesforce applications, ability to lead the development of the end-to-end Salesforce solutions using OOB, Configuration and Customization - Lightning components, APEX Class, Triggers, Visualforce pages, Formulas
Working experience with automation of the business processes using Salesforce automation tools: Lightning flows, Workflows, Assignment Rules, and Alerts
Strong experience with building the integrations between Salesforce and Cloud/On-Prem external applications using REST, SOAP APIs, oath and Single Sign-On
Experience with data updates / data migration using Data Loader and other Salesforce tools
Lead/participate in the code reviews and ensure the code achieves appropriate test coverage
Strong Analytical skills and ability to debug and resolve issues/defects
Ability to author technical solution approach and design documentation
Experience working with 3rd Party implementation partners with on/offshore resources
Understanding and working experience of the DevOps processes: migrate changes from development to QA to production environment using ANT, Flosum or other industry leading tools
Strong knowledge of the Scaled Agile Methodology including program increments, PI Planning, Scrum of Scrums, and other Scaled Agile ceremonies. Participate in daily scrum meetings, analyze, and assign user stories to agile development team
Experience working with remote teams - the role will require oversight of teams located in different geographical regions
Salesforce Certification: Admin, Platform Developer 1
Strong understanding of the Microsoft productivity suite (Excel, Word, Power Point)
Excellent written and verbal communication skills
Self-Motivated learner
Must be currently located in the same geographic location as the job or willing to relocate yourself
Preferred
Bachelor's Degree or International equivalent in Computer Science, Information Systems, Mathematics, Statistics, or related field
Company
UPS
Operating in more than 200 countries and territories, we’re committed to moving our world forward by delivering what matters.
Founded in 1907
10001+ employees
H1B Sponsorship
UPS has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2021 (5)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
Innovate UK
2025-07-28Grant
1999-11-10IPO
Leadership Team
Brian Dykes
EVP & Chief Financial Officer at UPS
Joel Stenson
Senior Vice President Global Operations Technology / Enterprise Data & Analytics and Gen AI
Recent News
2026-01-22
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2026-01-22
2026-01-18
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