Voucherify · 19 hours ago
Head of Customer Success (EMEA & APAC)
United States
Full-time
Remote
Director/Executive
7+ years expVoucherify is seeking an experienced, proactive leader as their Head of Customer Success for the EMEA and APAC regions. This role involves owning the Customer Success strategy, leading a high-performing team, and ensuring that customers realize measurable value and grow with Voucherify over the long term.
CouponsDeveloper APIsDigital MarketingE-Commerce PlatformsLoyalty ProgramsSaaS
Responsibilities
Own the EMEA & APAC Customer Success strategy, driving Net Revenue Retention through high customer satisfaction, predictable renewals, faster time to value, and consistent expansion across mid-market and enterprise accounts
Build and lead a high-performing CS organisation, including Customer Success Managers and Technical Account Managers
Partner closely with Sales & GTM teams to ensure seamless handovers, value-led renewals, and expansion driven by real customer outcomes
Act as Customer Success Manager for key accounts, building trusted relationships and guiding customers through complex technical and organisational challenges
Partner with NA and LATAM counterparts to operationalise excellence by refining onboarding, success plans, health scoring, escalation paths, and playbooks as we scale
Champion the voice of the customer, turning insights into actionable feedback for Product and Marketing
Develop customer advocacy through references, case studies, and long-term champions of the Voucherify platform
Qualification
Required
Experienced CS leader with 7+ years in SaaS and a proven track record leading Customer Success for complex mid-market and enterprise accounts across EMEA
Technically fluent, with a strong understanding of SaaS products, API-first architectures, and the MACH ecosystem, and the ability to translate technical capabilities into customer success and business outcomes
Commercially minded, understanding how retention, expansion, and customer value connect directly to revenue growth
Customer-obsessed but pragmatic: you balance empathy with accountability and data-driven decision-making
Strong cross-functional operator: comfortable influencing Product, Sales, and Leadership without formal authority and unafraid to challenge the status quo
Effective communicator: who can engage strategic conversations with customer stakeholders on an executive level
Benefits
Custom benefits package: We cooperate with leading agencies to help you curate benefits and services for you and your family.
Agency: Shape how Customer Success operates at scale, with real ownership and executive trust. We value autonomy and give you the freedom to do your job your way.
Stability: We are fully bootstrapped and committed to profitability. You and our clients are our only shareholders, ensuring a healthy work-life balance and long-term security.
Senior Team: Join a "small but mighty" team known for exceptional customer satisfaction and technical credibility. You will receive ample support during onboarding and have a direct line to company leadership.
Fully Remote: Enjoy the freedom to manage your schedule. Whether it's a home-cooked lunch or managing errands between tasks, we prioritise results over clock-punching.
Company
Voucherify
1:1 personalised promotions made simple. Launch contextual coupon, gift card, referral, discount, loyalty and giveaway campaigns faster.
Founded in 2013Katowice, Slaskie, POL
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Paweł Rychlik
Co-Founder
Company data provided by crunchbase