CCS · 9 hours ago
Director of Sales Operations
Hauppauge, NY
Full-time
Onsite
Director/Executive
$115K/yr - $155K/yr
8+ years expCustom Computer Specialists is a leading technology consulting firm providing best in class solutions to clients for over 45 years. They are seeking a Director of Sales Operations to lead and optimize the sales operational strategy for their Managed Services business, ensuring alignment across various departments to drive scalable and predictable revenue growth.
Business Information SystemsConsultingCyber SecurityInformation ServicesInformation TechnologySoftware
Responsibilities
Develop and implement a unified sales operations strategy that aligns with corporate growth objectives
Partner with the Chief Growth Officer (CGO) and sales leadership to design coverage models, territory plans, and quota frameworks for both “Velocity” (new logo) and “Core” (existing client) teams
Manage forecasting, pipeline analytics, and KPI dashboards to ensure visibility into bookings, renewals, and multi-year managed services growth
Drive pricing standardization, including GM%, TCV, and MRR-based incentive alignment
Standardize and document the Lead-to-Cash process; from marketing-qualified lead through renewal
Enhance cross-functional coordination between Sales, Marketing, RevOps, Finance, and Service Delivery
Oversee proposal automation, quoting tools, and approval workflows to improve turnaround times
Create and maintain sales playbooks, templates, and compliance documentation (e.g., E-Rate, SLED bid frameworks)
Own the CRM environment (HubSpot, NetSuite, or ConnectWise) and ensure accurate pipeline hygiene, forecast reporting, and stage management
Integrate RevOps intelligence leveraging automation and analytics tools (e.g., Gong, ZoomInfo, LinkedIn Navigator, HubSpot Sequences)
Develop dashboards to track activity metrics (calls, demos, meetings, pipeline velocity, conversion rates, etc.)
Ensure sales data integrity, audit compliance, and consistent process adoption
Partner with the Director of Revenue Operations to synchronize sales forecasting with finance and delivery capacity
Support compensation plan modeling, quota assignment, and attainment tracking
Evaluate the success of spiffs, accelerators, and incentive programs through ROI-based analysis
Deliver executive-ready reports for Board and ELT review on sales efficiency and profitability
Lead a small team of analysts or coordinators to support reporting, analytics, and system administration
Partner with Sales Enablement to design training, onboarding, and certification programs for Account Executives and Inside Sales
Act as a strategic advisor to leadership, ensuring accountability, transparency, and continuous improvement across the sales engine
Qualification
Required
8–12+ years of experience in Sales Operations, Revenue Operations, or Sales Strategy, ideally within a Managed Services Provider, VAR, or IT Services organization
Proven track record of driving forecast accuracy, pipeline hygiene, and operational scalability in a high-growth recurring revenue model
Proficiency with CRM and BI platforms (HubSpot, NetSuite, Salesforce, Power BI, Tableau)
Strong understanding of MSP metrics including GM$, MRR, churn, TCV, and sales productivity ratios
Exceptional analytical, financial modeling, and executive communication skills
Demonstrated ability to work cross-functionally with Finance, Marketing, Delivery, and HR
Bachelor's degree required
Preferred
MBA or advanced degree preferred
Company
CCS
CCS is a premier provider of technology solutions and services to organizations throughout the US.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2022-02-10Private Equity
Leadership Team
Gregory G. Galdi
Chairman
Recent News
EIN Presswire
2026-01-07
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2026-01-06
2025-11-05
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