RAINN · 20 hours ago
Helpdesk Technician
Washington, District of Columbia, United States
Full-time
Hybrid
Entry Level
$45K/yr - $55K/yr
1+ years expRAINN (Rape, Abuse & Incest National Network) is the nation’s largest anti-sexual violence organization. The Helpdesk Technician plays a critical role in supporting RAINN’s staff by providing reliable IT assistance and ensuring smooth technology operations across the organization.
AssociationNon Profit
Responsibilities
Provide day-to-day IT support for staff working in the office
Set up, maintain, and support conference rooms and shared office technology
Manage printers, including initial setup, troubleshooting, and access codes
Identify, troubleshoot, and resolve computer, software, and hardware issues in a timely manner
Assist with purchasing, replacing, or upgrading IT equipment as needed
Support employees with VPN setup and basic connectivity issues
Participate in a rotating on-call schedule to assist RAINN employees as needed
Support a 24/7 organization that provides services around the clock
Help create, update, and deactivate user accounts within Google Workspace
Support employee onboarding and offboarding by preparing and collecting IT equipment and access
Assist with managing Google Groups and related permissions
Test applications before they are installed or made available to staff
Install and update software applications on staff computers
Set up computers, devices, and equipment for new employees
Configure administrative access when required, following established guidelines
Create and maintain clear troubleshooting guides and internal documentation
Document the setup, maintenance, and support processes for office equipment and systems
Track IT equipment and technology assets to ensure accurate records
Label, maintain, and organize monitors, printers, and other hardware
Qualification
Required
Familiarity with basic IT tools, including installing software updates and managing user accounts
Proficiency in Google Workspace applications (Gmail, Calendar, Drive, Docs, Sheets, Slides, Forms) with demonstrated ability to effectively utilize these tools for communication, collaboration, organization, and data management
Willingness to learn and use additional tools over time, such as macOS administrative tools, Jamf, Jira, or similar software platforms
Ability to explain simple technical procedures clearly and patiently, both verbally and in writing
Comfortable working independently on assigned tasks while also collaborating with a team when needed
Demonstrates a strong interest in learning, growing, and building a long term foundation in IT
Must complete and pass a criminal background check administered by RAINN
Preferred
Experience troubleshooting macOS and Windows systems is preferred, ideally with one to two years of hands-on support experience
Benefits
Medical, dental, and vision insurance
Life insurance
Employee assistance
A 403(b) retirement savings plan
Paid vacation
Sick leave
Paid holidays, including a bonus week
Free access to the building's fitness center
Company
RAINN
RAINN is an anti-sexual assault organization working with local rape crisis centers across the U.S.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2020-10-01Grant
Leadership Team
Alesia Soltanpanah
Chief Development Officer (CDO)
Keisha O'Marde-Jack, PHR, SHRM-CP
Chief People Officer
Recent News
The Philadelphia Inquirer
2025-10-07
2025-07-14
Company data provided by crunchbase