Clark Hill Law · 22 hours ago
Receptionist/Operations Assistant
Birmingham, MI
Full-time
Onsite
New Grad, Entry Level
$20/hr - $22/hrClark Hill PLC is seeking a Receptionist/Operations Assistant for its Birmingham office location. The role involves managing the reception desk, providing administrative support to the Office Manager, and ensuring smooth day-to-day operations of the office.
BankingLegal
Responsibilities
Manage the day-to-day operations of the office reception desk and answer all incoming phone calls in a timely manner, route calls, and take messages as needed or required
Ensure that the reception desk is open and ready for business at the beginning of each business day and ensure that the reception area is neat and organized providing a welcoming atmosphere to firm guests and visitors
Greet all clients and visitors to the firm, and contact the appropriate attorneys, legal administrative assistants, paralegals, or other staff members to announce their presence in an efficient manner
Proactively ensure that excellent housekeeping standards are maintained in client facing areas (reception, lobby, restrooms, conference rooms, etc.)
Provide visitors with parking assistance (directions, validations, etc.)
Assist with office social event planning
Assist with reporting maintenance issues and work orders
Coordinate parking and facility access cards
Serve coffee/tea and water to visitors as needed
Maintain and oversee the scheduling of all conference room needs and coordinate set-up instructions and information to the Office Services team to ensure that the room is prepared as requested and on schedule
Efficiently handle process servers pursuant to firm policy and procedures
Coordinate with Office Services Team to research unidentified mail items for distribution to appropriate recipient and, if needed, distribute office-wide e-mails regarding same
Log and transmit incoming checks and payments
Oversee and balance petty cash box
Maintain the office phone directory and other internal directories/lists
Provide all clients, visitors, and team members with exceptional service
Provide general office and administrative support as needed/assigned
Support the office running smoothly and in a positive direction
Serve as an overflow clerical support resource for typing and other clerical and administrative needs as required or requested by the Office Manager
Coordinate with Office Services to submit and handle maintenance requests and serve as the primary contact for building maintenance personnel
Effectively team with the backup receptionist to ensure that the appropriate levels of coverage are maintained at all times
Perform other duties or tasks as assigned or requested (as needed) by the Office Manager
Qualification
Required
High school diploma or GED equivalent required
Prior, detailed experience utilizing a multi-line phone system
High level of organizational skills, and the ability to multi-task by handling multiple calls or inquiries at the same time
Excellent communication skills, both verbal and written
Excellent computer skills, with proficiency in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint
High level customer service skills, and the ability to effectively communicate and interact with clients, guests, visitors and vendors
Team player orientation
Willingness to learn new skills and responsibilities
Punctuality and attendance are critical to this role
Consistently great customer service
Professional demeanor and positive, mature, helpful attitude
Excellent prioritization skills
Must demonstrate initiative and exercise good judgment
Able to work independently with minimal supervision
Proficiency in Microsoft Office Suite, including Outlook, Word, Excel
Preferred
Previous experience working in a law-firm environment, preferred
Benefits
Health insurance with optional HSA/FSA
Short term disability
Long term disability
Dental insurance
Vision care
Life insurance
401K
Vacation
Sick time
Parking/public transportation allowance
Employee assistance program
Company
Clark Hill Law
At Clark Hill, our value proposition is simple. We offer our clients an exceptional team, dedicated to the delivery of outstanding service.
Founded in 1890
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Jadd F Masso
Chief Legal Officer
Recent News
bloomberglaw.com
2025-10-24
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