Global Electronic Services · 20 hours ago
Contract Technology Consultant – SAP & AI
Buford, GA
Full-time, Contract
Onsite
Mid LevelGlobal Electronic Services is seeking a Contract Technology Consultant with expertise in SAP systems and applied AI solutions to modernize and optimize business technology processes. The consultant will evaluate existing SAP environments, implement AI-assisted solutions, and collaborate with stakeholders to enhance efficiency and customer experience.
Manufacturing
Hiring Manager
DANIELLE PETERSON
Responsibilities
Evaluate the existing SAP environment and business workflows to identify optimization opportunities
Configure, customize, and enhance SAP modules, reports, integrations, and automations
Identify, recommend, and integrate AI-driven process, phone and communication solutions , including:
AI call assistants or virtual receptionists
Call routing, transcription, summarization, and sentiment analysis
AI tools to support customer service, sales, and call center efficiency
Implement AI solutions that assist with inbound and outbound calls, customer inquiries, and internal communications
Recommend and deploy tools for process automation, workflow optimization, and system integration
Collaborate with internal stakeholders to translate business needs into technical solutions
Develop documentation, SOPs, and training materials for implemented systems
Provide guidance on best practices for system scalability, data integrity, security, and compliance
Qualification
Required
Proven experience as a Technology Consultant, Systems Consultant, or SAP Consultant
Strong working knowledge of SAP (ERP/CRM configuration, workflows, reporting, integrations, or customization)
Hands-on experience implementing or advising on AI solutions, including automation and AI-assisted communication tools
Experience integrating AI-powered phone systems, call center tools, or customer communication platforms
Ability to analyze existing processes and recommend scalable, cost-effective improvements
Strong communication skills with both technical and non-technical stakeholders
Experience working in a contract or project-based consulting role
Preferred
Experience with ERP/CRM optimization, system migrations, or digital transformation projects
Familiarity with AI platforms, voice AI, automation tools, or low-code/no-code solutions
Experience supporting call centers, customer service teams, sales teams, or operations-heavy environments
Prior experience training internal teams and creating technical documentation
Company
Global Electronic Services
Global Electronic Services is an industrial automation company that provides electronic equipment repair services.
Founded in 2000
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase