TALENT Software Services · 1 week ago
Specialist, Technology Support II
Columbia, SC
Full-time
Onsite
New Grad, Entry Level
$22.90/hr - $23/hrConfidential company is seeking a Specialist, Technology Support II to actively resolve technical needs of customers. The role involves troubleshooting technical issues, maintaining documentation, and proactively monitoring systems to ensure their health and availability.
Artificial Intelligence (AI)ConsultingDevOpsHealth CareIT ManagementProject ManagementRecruitingStaffing Agency
Responsibilities
Actively resolve routine to moderately complex technical needs of customers by managing problems and suggesting solutions
Research, resolve and respond to requests received from customers
Ensure documentation and processes are current as business and technology changes evolve
Troubleshoot and restore technical service and equipment problems by analyzing symptoms using documented processes
Complete customer requests and provide guidance in resolution of application, hardware, and software problems
Determine business impact of requests and escalate to higher-level professionals when necessary
Maintain knowledge database and call tracking database to enhance quality of problem resolutions
Keep apprized of changes in technology and processes by ensuring knowledge and documentation is current and centralized
Proactively monitor various systems to catch problems before they become outages and to ensure the health and availability of systems, servers, network, etc
Analyze data to gain a better understanding of business impact
Conduct a gap analysis to respond to and align with customer business needs
Perform other job related administrative duties as needed
Qualification
Required
Strong customer service skills
Good problem solving skills
Able to provide technical advice, guidance, and informal training to customers using hardware and software programs
Understands basic technical problems and solutions in relation to the business environment
Understands the industry's business systems and processes
Proficient computer skills; able to maneuver through commonly used applications and systems used in the industry
Company
TALENT Software Services
Talent Software Services is an IT staffing services company of healthcare and government sectors.
Founded in 1987
51-200 employees
H1B Sponsorship
TALENT Software Services has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Prashanth Upadrashta
Vice President -Global Operations & Delivery
Dave Iacarella
Owner
Recent News
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