CAQH · 18 hours ago
VP, Account Management
United States
Full-time
Remote
Director/Executive
$225K/yr - $245K/yr
12+ years expCAQH is the trusted data connector at the core of healthcare. The Vice President, Account Management is responsible for leading the Account Management organization, driving client retention, and ensuring high-impact engagement across customer lifecycles while collaborating with various departments to achieve sustainable growth and client satisfaction.
AssociationHealth Care
Responsibilities
Lead and scale the Account Management organization to achieve net revenue retention, client satisfaction, and organic growth goals
Own the enterprise Account Management strategy, including segmentation, coverage models, engagement standards, and success metrics
Partner as a peer with Sales leadership to support upsell and cross-sell efforts within existing accounts, ensuring clear handoffs, shared account planning, and coordinated client engagement while maintaining clear role ownership
Establish and enforce a consistent account planning and governance cadence, including executive business reviews, quarterly business reviews, and renewal readiness
Oversee executive-level client relationships and serve as an escalation point for complex or high-impact client issues
Drive value realization by ensuring clients fully adopt and realize measurable outcomes from CAQH solutions
Collaborate cross-functionally with Product, Product Innovation, Operations, Marketing, and Data teams to align client feedback with roadmap priorities and service delivery
Develop and monitor performance metrics for the Account Management organization, including retention, adoption, expansion influence, and client health indicators, without direct ownership of new logo revenue
Build, mentor, and retain high-performing Account Management leaders, fostering a culture of accountability, collaboration, and continuous improvement
Inform compensation and incentive structures for Account Management in alignment with company revenue and growth objectives
Directly manage Strategic Account Management team, accountable for CAQH’s portfolio of strategic, national, or regional accounts
Set expectations, performance standards, and operating cadence for Directors and their teams, ensuring consistency in account planning, engagement, and value realization
Serve as the senior escalation point for complex client issues, renewals, and executive-level engagements
Drive leadership development, performance management, and succession planning across the Account Management organization
Qualification
Required
Proven executive leadership experience in account management, customer success, or client services within digital health tech, healthcare, or technology environments
Demonstrates a strong sense of curiosity – proactively exploring market trends, customer needs, and emerging data insights to continuously refine account strategies and unlock expansion opportunities
Communicates with precision and poise while building trust at every level of the organization
Pairs big-picture clarity with operational muscle-converts a north-star vision into roadmaps and shipped outcomes
Adapts quickly and decisively to fluid, high-velocity environments
Minimum 12 years of progressive experience in account management, customer success, or related client-facing leadership roles
Demonstrated experience designing and implementing scalable client-segmented models – differentiating high-touch and low-touch accounts – to ensure efficient coverage, consistent engagement, and optimal use of Account Management resources
Bachelor's degree ideally in business, healthcare administration, or a related field
Preferred
Prior experience within payer-facing organizations and/or managing healthcare data management (PDM, provider front door, COB, credentialing & compliance, etc.) solutions strongly preferred
Advanced degree preferred but not required
Benefits
Medical, dental, and vision coverage
A 401(k) with employer contribution
Paid parental leave
Tuition assistance
Paid time off
Company
CAQH
CAQH is the trusted data connector at the core of healthcare.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Robin Thomashauer
Chief Executive Officer
Sarah Ahmad
Chief Executive Officer
Recent News
2026-01-06
2025-10-02
Company data provided by crunchbase