University of Miami · 8 hours ago
OPO Aftercare Support Coordinator
Miami, FL
Full-time
Onsite
Entry, Mid Level
2+ years expThe University of Miami is seeking a full time OPO Aftercare Support Coordinator to work closely with the clinical team in providing aftercare for patients. The role involves coordinating with various professionals to ensure patient satisfaction and managing aftercare plans following discharge.
Higher Education
Responsibilities
Coordinates with the therapists, case managers, and client service representatives to provide aftercare for patients
Works with patients during their treatment and keeps them engaged in their aftercare planning
Assists patients in deciding what the best options are for them, following discharge
Identifies resources needed for continued recovery following discharge
Completes progress notes and enters all appropriate aftercare planning interactions, including contact with referring professionals, into the internal database
Verifies authorization to communicate with referring professionals or programs, with the parent/legal guardian or care giver, prior to discharge
Oversees recordkeeping to confirm all information in the database is current
Follows up with patients following discharge to ensure patient satisfaction
Adheres to University and unit-level policies and procedures and safeguards University assets
Facilitating communications via correspondence between donor families and transplant recipients
Coordinating donor family local events such as the Donor Medal Recognition Ceremony, Donor Family Picnic and Donor Family Retreat
Assisting Managers of Organ Procurement in creating and developing bereavement materials and departmental publications to include copy and design (i.e. Journeys Newsletter, event invitations/programs, and bereavement journal)
Conducting follow-up communications with organ donor families via telephone, letters, and mailings to provide brief grief counseling and referral services to community organizations
Researching and providing general recipient updates when requested by donor families
Facilitates exchange of correspondence between donor families and donor recipient/families accordance with established policies and procedures (Documenting Donor Family communications initial follow up, six month follow up and general inquiries)
Obtaining and scanning donor and recipient pictures and quotes for educational initiatives and donor family events. Ensuring all pictures and quotes have been authorized for use by appropriate party with completed of UM release forms
Coordinating donor family special projects such as the Gift of Life Quilt and Donor Memorials (i.e. Trees of Life)
Coordinating donor family participation in national events such as the National Donor Medal Recognition Ceremony, Rose Parade Donate Life Float and Transplant Games
Assisting Community Services Manager with social media initiatives (Facebook, Twitter) to share Donor Family Programs activity information and increase awareness of organization’s efforts
Developing and maintaining effective relationships with donor family and volunteer based foundations/organizations (i.e. South Florida Transplant Alliance, Organ Donor Awareness Foundation) and participating in events to increase donation awareness and/or raise funds for Donor Family Services
Maintaining log of activities (activity, format, venue, audience, contact information, date and time) and provide monthly report and time log to Clinical Program Manager
Comply with all consent and grief/ bereavement training opportunities as indicated/required by LAORA performance metrics and/or continuous improvement opportunities
Assists in the development of hospital education programs to Pastoral Care and Social Work/Case Management departments at hospitals within service area, and conduct in-services
Provides real time effective clinical education to nursing, medical and other departments on a needs basis during donor cases (i.e. clinical triggers, approach strategy, consent process, etc.) as well as build working relationships with hospital staff to ensure successful outcomes
Processing Donor Family event purchase orders/check requisitions
Qualification
Required
High School diploma or equivalent
Minimum 2 Years Of Relevant Experience
Skill in completing assignments accurately and with attention to detail
Ability to analyze, organize and prioritize work under pressure while meeting deadlines
Ability to process and handle confidential information with discretion
Ability to work evenings, nights, and weekends as necessary
Commitment to the University's core values
Ability to work independently and/or in a collaborative environment
Excellent communication skills
Ability to deal with a wide range of donor families
Excellent organizational skills
Efficient in Microsoft Word, Excel, PowerPoint, Access and Outlook
Strong attention to detail
Preferred
Minimum three year's work experience dealing with Donor Family Services is preferred, grief counseling experience will be considered
Relevant combination of education and work experience will be considered
Experience in Social Media Outreach
Benefits
Medical
Dental
Tuition remission
And more
Company
University of Miami
At UM you'll join a diverse and energized academic community.
5001-10000 employees
H1B Sponsorship
University of Miami has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (208)
2024 (151)
2023 (149)
2022 (121)
2021 (95)
2020 (114)
Funding
Current Stage
Late StageLeadership Team
Albertie Regalado
'Canes Science Bowl — Co-Founder and Co-President
Mark McPheron, FALU, CLU, FLMI
Co-Founder and Past President, and current member, University of Miami Cincinnati 'Canes Community
Recent News
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2023-11-22
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