Salt River Project · 5 days ago
Data Center and Operations Technician
Tempe, AZ
Full-time
Hybrid
Entry, Mid, Senior LevelSalt River Project (SRP) is one of the largest public power and water utilities in the U.S., providing electricity to approximately one million customers in the greater metropolitan Phoenix area. The Data Center and Operations Technician will monitor system management tools, provide technical support services, and perform diagnostic tasks to resolve IT systems problems in a 24/7 environment.
Energy
No H1B
Responsibilities
Monitors system management tools and correlates patterns to detect potential problem areas
Provide comprehensive technical support services to clients
Performs diagnostic tasks and interprets codes/logs to determine the cause of IT systems problems
Monitors scheduling software to ensure that production schedules are accurate and corrects or escalates problems
Ability to perform duties methodically despite frequent interruptions by telephones, alarms and employee requests
Interface with both internal and external SRP customers and for external support and escalations
Basic understanding of network monitoring concepts and management tools
General knowledge of network topology and standards
Basic level understanding of virtualized platforms such as VMWare, AWS, Azure, and Citrix
Prepare turnover reports, statistics, documentation and quality control standards to improve team operating efficiency
Ability to assess, prioritize, respond, and escalate issues accordingly
Receives calls from all levels of the company and responds in a tactful and courteous manner utilizing proper telephone/email etiquette
Facilitates the major incident process ensuring quick support mobilization via callouts and escalation processes
Responds to user concerns by helping with their problems and/or procedures, answering questions and/or escalating calls and tickets to the appropriate support group
Identify internal system problems and work with appropriate area for resolution
This is a shift work position. The will include over-nights and weekends
Qualification
Required
Previous experience in providing computer and network support in a Data Center environment
Demonstrates high standards and exceptional customer service
Desire to grow beyond just managing 'tickets' and willingness to learn
Ability to take initiative around mastering new and more complex tools and tactics
Under limited supervision, interprets and performs complex analysis of the IT performance environment
Responsible for first and second level problem determination and resolution
Independent problem solver and strong team-player capable of making solid fact-based decisions under pressure
Proficient typing and possess excellent written and verbal communication skills
Strong troubleshooting skills and a basic understanding of network fundamentals and concepts
Ability to work any assigned shift in a 24/7/365 environment including weekends and holidays; must be flexible with changing shifts as needed
Ability to perform duties methodically despite frequent interruptions by telephones, alarms and employee requests
General knowledge of network topology and standards
Basic level understanding of virtualized platforms such as VMWare, AWS, Azure, and Citrix
Ability to assess, prioritize, respond, and escalate issues accordingly
Receives calls from all levels of the company and responds in a tactful and courteous manner utilizing proper telephone/email etiquette
Facilitates the major incident process ensuring quick support mobilization via callouts and escalation processes
Responds to user concerns by helping with their problems and/or procedures, answering questions and/or escalating calls and tickets to the appropriate support group
Identify internal system problems and work with appropriate area for resolution
College level coursework (100+) from an accredited institution will be evaluated on an individual basis according to the skill/level to determine if applicable to the position by management
Position Level and Placement: This position may be filled at one of three levels outlined below, based on the candidate's relevant education, experience, or a combination of both that demonstrates the required knowledge, skills, and competencies
Preferred
Experience in a Data Center with monitoring tool sets such as ScienceLogic, Solar Winds, Riverbed or AppDynamics
Benefits
Pension Plan (at no cost to the employee)
401(k) plan with employer matching
Available your first day: Medical, vision, dental, and life insurance
Over 200+ hours of PTO (includes vacation days, holidays, floating holidays, and sick leave)
Parental leave (up to 4 weeks) and adoption assistance
Wellness programs (including access to a recreation and fitness facility)
Short and long-term disability plans
Tuition assistance for both undergraduate and graduate programs
10 Employee Resource Groups for career development, community service, and networking
Company
Salt River Project
As one of Arizona's largest utilities, Salt River Project has delivered low-cost, reliable power and water for more than 100 years.
Founded in 1903
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
W
Ward Roadarmel
CRO
Recent News
Energy-Storage.News
2026-01-20
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