Nesco Resource · 16 hours ago
Customer Service Representative - Repairs
Tempe, AZ
Full-time
Onsite
Mid Level
$52K/yr - $73K/yr
3+ years expNesco Resource is a company specializing in power mission-critical operations for various industries. They are seeking a Customer Service Representative who will serve as the primary liaison between the Repair Station and customers, managing incoming repairs and maintaining communication to ensure customer satisfaction.
ConsultingHuman ResourcesStaffing Agency
Responsibilities
Perform data entry into the repair order management network tool and ERP system
Use Microsoft Excel and Outlook to provide customer repair quotes, communicate delivery status, and compile on-time delivery and turnaround time reports
Process physical receiving and shipment of repair products in the Epicor ERP system
Invoice completed work and scan documentation into the repair order management network tool (ICM)
Maintain continuous communication with customers, including global airlines, large aircraft OEMs, and military customers
Collaborate with finance and sales teams to process new orders, create customer accounts, establish credit terms, and generate quotes
Effectively manage and communicate with customers throughout the quote, approval, repair, and shipment processes
Maintain flexibility to support additional business needs as required
Qualification
Required
3–5 years of experience in an administrative, customer service, or sales support role within a manufacturing environment
Ability to interpret customer requirements, government contracts, and commercial purchase orders
Ability to work independently with minimal supervision, as well as collaboratively in a team environment
Strong attention to detail with a focus on accuracy
Demonstrated ability to perform well under pressure while meeting high customer expectations
Excellent communication, presentation, writing, and analytical skills
Proficiency in the Microsoft Office Suite, with strong Excel capabilities
Ability to manage and prioritize multiple customer programs simultaneously
Demonstrated entrepreneurial mindset and strong problem-solving skills
Preferred
Associate or bachelor's degree preferred but not required
Prior experience with any of the following platforms is a plus: Epicor ERP, Aeroxchange, Wide Area Workflow (WAWF), Commercial Asset Visibility (CAV), and ETQ Quality Management Systems
Benefits
MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services.
Company
Nesco Resource
Nesco Resource s an Staffing and Recruiting firm.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Michael McDonald
Executive Vice President of Finance and Chief Accounting Officer
Recent News
InvestmentNews
2023-12-24
Maysville Online
2023-12-24
Company data provided by crunchbase