ACL Digital · 1 day ago
Workday Manager
United States
Contract
Remote
Mid, Senior Level
$104.90/hr - $111.90/hr
3+ years expACL Digital is seeking a Workday Operations Manager to oversee the operations of the Workday Support team. This role will focus on operational execution, performance metrics, and service delivery consistency while ensuring alignment with strategic program direction.
Business IntelligenceCloud ComputingDevOpsHardwareInformation TechnologyInternet of ThingsMobile AppsRetail TechnologySaaSSoftware
Hiring Manager
Rajit Ahuja
Responsibilities
Lead and develop the Workday Operations Team, including prioritization and, ensuring disciplined workload management, structured execution of operational commitments, and alignment with enterprise priorities
Drive team accountability for SLAs, operational quality, and service maturity. Partner closely with HR, Finance, ITS, Security, and the Workday Product Lead to ensure aligned priorities and transparent communication. Own weekly operational huddles, backlog reviews, and readiness process that support the enterprise governance model
Oversee day-to-day production stability, including incident triage, major incident management, root-cause analysis, and prevention strategies. Monitor KPIs, maintain operational runbooks, and ensure timely escalation of systemic risks or capacity constraints through the Product Lead
Lead the Workday support team to successfully deploy Workday’s biannual release cycles, monitor weekly service updates, and internal changes following IT change-control procedures and cross-functional review gates. Manage the support coordination around regression testing, cutover planning, stakeholder communication, and issue resolution, in alignment with the Product Lead’s tenant and roadmap strategy
Manage Workday security operations including role assignments, quarterly access reviews, SoD monitoring, and audit documentation. Coordinate with HR, Finance, Internal Audit, and the Security Lead to ensure compliance and elevate exceptions through the governance process
Collaborate with the Integrations Lead and Workday Architect to support integration stability and environment operations, ensuring timely coordination, adherence to Software Development Lifecycle (SDLC) controls, and alignment with release and environment planning activities
Qualification
Required
Bachelor's degree in Information Systems, Business Administration, Computer Science, or related field required
Minimum of 3–5 years of people management experience leading technical or operational teams in a complex enterprise environment
Demonstrated expertise with Workday HCM, Finance, and Payroll modules
Strong understanding of higher education business processes (academic, HR, finance)
Excellent analytical and problem-solving abilities
Ability to translate business requirements into technical solutions
Strong collaboration skills and ability to work effectively in team environments
Excellent documentation and communication skills
Strong organizational skills with ability to manage multiple priorities
Experience with change management and ITIL processes
Preferred
Background in higher education ERP systems strongly preferred
Experience managing teams supporting SaaS platforms, including oversight of operational processes, ticket management disciplines, and service performance metrics
Workday Certification (HCM, Financials, or Student)
Workday Pro or Partner certification
Additional Workday module certifications (Absence, Benefits, Recruiting, Learning, Compensation)
Experience with Workday Adaptive Planning or PRISM Analytics
Knowledge of Workday Extend platform development
Familiarity with Agile methodologies and iterative development approaches
Experience with other higher education ERPs (Banner, PeopleSoft, Oracle)
Familiarity with data analytics and visualization tools (Tableau, Power BI)
Company
ACL Digital
ACL Digital is a design-led digital engineering and transformation firm.
1001-5000 employees
H1B Sponsorship
ACL Digital has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (29)
2023 (26)
2022 (33)
2021 (20)
2020 (19)
Funding
Current Stage
Late StageLeadership Team
Srikanth Raghavan
Associate Vice President
Recent News
2025-11-28
Precedence Research
2025-11-28
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