Tanium · 4 hours ago
Customer Success Manager
Durham, NC
Full-time
Hybrid
Mid, Senior Level
$55K/yr - $170K/yr
5+ years expTanium is a leading provider of real-time cloud-based endpoint management and security solutions. The Customer Success Manager will ensure customers derive maximum value from their investment in Tanium, fostering strong relationships and driving platform adoption and expansion.
AnalyticsCyber SecurityData Collection and LabelingEnterprise SoftwareInformation TechnologySaaSSecurity
Responsibilities
Ensure successful business outcomes for customers that lead to world-class retention and expansion for Tanium by collaborating with an account team of Sales, Solution Engineers, Domain Architects, and more
Understand the unique complexity of the customers and segmentation of customers you serve and create the best path to full Tanium platform adoption and expansion, leveraging your understanding of not only the customer’s environment but also insights as to how to overcome obstacles to implement new technologies
Develop and maintain the necessary relationships with customers to ensure alignment to their business needs
Identify where Tanium can be further integrated into customer business processes and controls to increase ROI and expand into new solution areas
Perform activities and data management that help to drive adoption and value against an agreed-upon plan with the customer. This may include artifact creation (including Value Plans for customers), action and risk tracking, and updating internal data systems such as Salesforce and/or Gainsight
Contribute to strategically focused Executive Business Reviews, alongside Sales, Solution Engineers, and wider account team members
Contribute proactively to internal practice development efforts to continually drive maturity and improvement of our Customer Success function
Maintain a strong understanding of all aspects of the Tanium solutions and their value to customers
Qualification
Required
BA/BS or equivalent experience preferred
5 plus years of experience in Customer Success, Account Management, Sales, Renewals, or Service Management / Professional Services, preferably in a SaaS business model
Has demonstrated consulting and project management skills, experience with building strategic relationships that drive business value for customers
Working knowledge of endpoint technology and the areas of major business outcomes for a CIO
A highly organized self-starter who thrives in a fast-paced environment and is comfortable working in ambiguity
Curious, willing to learn from others in your discipline, your customers, and other roles at Tanium
Willing to contribute suggestions and ideas to further customer and Tanium goals
Eager to become an expert in demonstrating value and return on investment to our customers
Eager to learn technology foundations and become a technical advisor on the Tanium platform and solutions
A strong communicator and intuitive listener
Professional, insightful, and values-driven
Motivated to help to solve the toughest IT problems faced by organizations today
Travel ranging from 5 - 15% within regional territory
Onsite / customer-located work as deemed necessary by the customer and/or account team
Preferred
Tanium Certified Operator (nice to have)
Tanium Certified Administrator (nice to have)
Benefits
Equity awards
Medical, dental and vision plan
Family planning benefits
Health savings account
Flexible spending account
Transportation savings account
401(k) retirement savings plan with company match
Life, accident and disability coverage
Business travel accident insurance
Employee assistance programs
Disability insurance
Other well-being benefits
Company
Tanium
Tanium is an IT security firm that provides risk management, incident response, EDR, and patch management services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$1.02BKey Investors
Salesforce VenturesWellington ManagementTPG Growth
2021-06-30Secondary Market
2020-10-06Series Unknown· $150M
2020-06-25Series Unknown· $117.2M
Leadership Team
Dan Streetman
Chief Executive Officer, Board Member
Mo Patel
Vice President, Solutions Engineering & Customer Success
Recent News
2026-01-16
Business Wire
2026-01-06
Company data provided by crunchbase