Zelis · 21 hours ago
Client Solutions Consultant
Boston, MA
Full-time
Onsite
Mid, Senior Level
$71K/yr - $90K/yr
5+ years expZelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. The Client Solutions Consultant is responsible for managing client relationships and ensuring the successful delivery of tailored solutions that meet client needs, driving client satisfaction and business growth.
FinanceFinTechHealth Care
No H1B
Responsibilities
Serve as the primary point of contact for assigned clients, building and maintaining strong, long-term relationships
Understand client business objectives, challenges, and needs to provide tailored solutions
Regularly communicate with clients to ensure their satisfaction and address any concerns or issues
Collaborate with clients to identify and define solution requirements
Work with internal teams, including product development, engineering, and operations, to design and deliver customized solutions
Ensure solutions are delivered on time, within scope, and meet quality standards
Develop and implement strategic account plans to achieve client goals and drive business growth
Identify opportunities for upselling and cross-selling additional services and solutions
Collaborate with internal teams to ensure the successful execution of client strategies and initiatives
Oversee the implementation of client projects, ensuring they are completed on time and within budget
Coordinate project activities, resources, and timelines to ensure successful delivery
Monitor project progress and address any issues or risks that arise
Prepare and deliver presentations to clients on solution performance, new offerings, and strategic initiatives
Generate regular reports on key metrics, performance, and client satisfaction
Provide insights and recommendations based on data analysis and client feedback
Manage contract renewals, negotiations, and amendments with clients
Ensure compliance with contractual obligations and service level agreements (SLAs)
Work with legal and finance teams to address any contractual or billing issues
Stay informed about industry trends, market conditions, and competitive landscape
Share relevant insights with clients to help them stay ahead of industry developments
Participate in industry events, conferences, and networking opportunities to enhance knowledge and relationships
Collaborate with cross-functional teams to ensure alignment and coordination in delivering client solutions
Provide leadership and mentorship to junior account managers and client service representatives
Foster a culture of client-centricity and continuous improvement within the team
Qualification
Required
Bachelor's degree in Business Administration, Marketing, Information Technology, or a related field. Or equivalent experience
Minimum of 5-7 years of experience in client management, account management, or a related field, Blues or TPA vertical preferably within the technology or solutions industry
Proven track record of managing and growing key client accounts
Strong understanding of solution development, project management, and client relationship management
Excellent communication, negotiation, and presentation skills
Strong analytical and problem-solving skills
Ability to build and maintain strong client relationships
Proficiency in using CRM software and other client management tools
Detail-oriented with a strong commitment to accuracy and quality
Proactive and self-motivated with the ability to work independently and as part of a team
Strong ethical standards and a commitment to maintaining confidentiality and integrity
Preferred
Relevant certifications such as Certified Account Manager (CAM) or Project Management Professional (PMP) are preferred
Benefits
401k plan with employer match
Flexible paid time off
Holidays
Parental leaves
Life and disability insurance
Health benefits including medical, dental, vision, and prescription drug coverage
Company
Zelis
Zelis is modernizing the healthcare financial experience for all.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
$20.15MKey Investors
Mubadala
2024-12-04Private Equity
2020-01-05Private Equity· $20.15M
2019-01-01Private Equity
Leadership Team
Amanda Eisel
Chief Executive Officer
Brian Gladden
Chief Financial Officer
Recent News
2026-01-15
2025-12-10
Company data provided by crunchbase