Epiq · 22 hours ago
IT Support Technician
Seattle, WA
Full-time
Onsite
Entry Level
$25/hr - $29/hr
1+ years expEpiq is a company that values its employees and their contributions. They are seeking an IT Support Technician to provide hands-on, on-site technical support for end users, focusing on excellent customer service while managing desktop systems, conference room technology, and enterprise applications.
Document ManagementEdiscoveryInformation TechnologyLegalLegal Tech
Responsibilities
Provide on‑site deskside support for laptops, desktops, printers, phones, and peripherals
Respond to support requests via ticketing system, phone, and email
Troubleshoot hardware, software, and basic network connectivity issues
Support conference room technology, including video conferencing and presentations
Assist with equipment deployments, software installs, and hardware refreshes
Perform office moves (disconnect, relocate, and reconnect equipment)
Track and maintain hardware and asset inventory
Communicate clearly with users regarding issue status and resolution timelines
Escalate complex issues as needed while maintaining ownership through resolution
Qualification
Required
High School Diploma or equivalent
1+ year of IT support or client‑facing technical experience
Experience supporting Windows 8.1/10 environments
Familiarity with Active Directory user and group management
Basic understanding of networking concepts (LAN, Wi‑Fi, VPN)
Experience using ticketing systems (ServiceNow preferred)
Strong customer service, communication, and troubleshooting skills
Ability to work independently and as part of a team
Ability to lift or move 40 lbs. or greater
Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs
Ability to walk, bend, kneel, stand or sit for an extended period of time
Flexibility to work rotational or off‑hours shifts
Experience with Office 365 and Exchange
Exposure to DNS, DHCP, file and print servers
Antivirus and endpoint security experience (McAfee or similar)
MCSA or MCSE certification
Company
Epiq
Epiq Systems provides legal process outsourcing (LPO) services in the United States and internationally.
5001-10000 employees
H1B Sponsorship
Epiq has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown2016-07-27Post Ipo Equity
2016-07-27Acquired
1997-02-04IPO
Leadership Team
David Dobson
Chairman & Chief Executive Officer
Brad Scott
President and Chief Operating Officer
Recent News
globallegalchronicle.com
2025-11-15
Epiq Systems Inc
2025-11-10
Company data provided by crunchbase