AI Engineer (Gemini Enterprise) jobs in United States
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ComResource · 1 day ago

AI Engineer (Gemini Enterprise)

positionColumbus, Ohio Metropolitan Area
timeFull-time
remoteHybrid
senioritySenior Level

ComResource is searching for a Senior Software Engineer with a focus on Google Customer Engagement Suite, specifically Google Gemini Enterprise for CX. This role involves building AI agents and services for integration into various platforms and requires collaboration with cross-functional teams to develop sophisticated conversational AI applications.

CRMInformation TechnologySoftware
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Comp. & Benefits
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H1B Sponsor Likelynote

Responsibilities

Assist in the design, development, and deployment of sophisticated conversational AI applications
Develop configurable solutions leveraging Google’s Gemini model to provide AI-driven solutions for contact center agents to support the case channel
Develop intelligent AI solutions leveraging Google Agent Assist and Google Conversational Agents to drive improvements to the agent and customer experience
Collaborate with cross-functional teams to understand requirements and build/deploy solutions that meet their needs
Integrate Google Agent Assist and Google Conversational Agents with key contact center technologies (Genesys, Verint) and CRM platforms (Salesforce, SAP)
Troubleshoot and resolve technical issues related to Google AI applications
Stay updated with industry trends and emerging technologies in conversational AI

Qualification

Google Gemini EnterpriseConversational AI solutionsPythonGoogle Cloud PlatformDialogflowMachine Learning modelsIVA/Conversational AILarge Language ModelsJavaJavaScriptSpeech/Text analytics

Required

Proven experience as an engineer or similar role in developing conversational AI solutions
Programming experience in Python, Java, or JavaScript
Understanding how ML models work, especially for Smart Reply, Smart Compose, and LLM summarization features
Experience with platforms like Dialogflow, or equivalent framework
Proficiency in cloud platforms including Google Cloud Platform (GCP)
Skills in IVA/Conversational AI, GenAI agent assist, and speech/text analytics

Preferred

Familiarity with Google Gemini and CCAI (Contact Center AI)
Ability to build architecture on Google Cloud that integrates Gemini with other services such as containerized apps, messaging, databases and storage solutions
Familiarity with large language models (LLMs), especially multimodal models like Gemini, which handle text, video, and audio inputs
Skills in using Gemini APIs and tools for embedding AI into applications and workflows
Experience with freeform prompts, variables, and parameters to fine-tune AI responses
Familiarity with Google Gemini's architecture and how it supports vision-language-action tasks
Experience with custom UIs for agent-facing and customer-facing applications when native integration isn't feasible

Company

ComResource

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ComResource is one of IBM's preferred Business Partners in the the IBM Sterling Solutions.
dateFounded in 1991
location
Columbus, Ohio, USA
people-size201-500 employees
web-link
http://comresource.com/

H1B Sponsorship

ComResource has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
2020 (3)

Funding

Current Stage
Growth Stage

Leadership Team

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Monica Pennington
Director, Data Solutions / Chief Branding & Communications Officer
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Company data provided by crunchbase