AIR Communities · 8 hours ago
Tech Support Specialist
Denver, CO
Full-time
Onsite
Mid Level
$63K/yr - $73K/yr
3+ years expAIR Communities is one of the country's largest owners and operators of multifamily housing, managing high-quality communities across the country. They are seeking a Tech Support Specialist to provide support for procurement operations, assist internal customers with technical issues, and maintain the company database for help desk requests.
Commercial Real EstateReal EstateRental Property
Responsibilities
Answers inquiries and requests from both local and remote customers regarding issues with personal computers, standard operating systems, standard software packages, networking, and printers
Upgrades, repairs and rebuilds laptop and desktop computers as necessary
Assists internal customers with all areas of applications
Installs the latest version of MS Windows Desktop Operating System
Downloads patches
Sets up network printers or servers on user desktop computers
Maintains Company database tracking incoming help desk requests, status and resolution
Responsible for entering problem calls into the Service Desk tracking software, problem resolution and communication with end user from start to finish or close of a call or incident
Assists employees with cellular equipment tracking and support
Contacts cellular vendors to evaluate plans
Recommends and executes vendor changes
Responsible for setting up equipment for new hires
Creates and maintains all installation instructions for software applications
Performs basic troubleshooting of TCP/IP networks when necessary
Supports installs, upgrades and repair of Android and IOS devices for upper level management
Responsible for working a rotating on-call and week-end shift
Performs other duties as assigned
Qualification
Required
High School Diploma or GED required
3-5 years of Service Desk experience, including experience installing and configuring desktops, laptops, peripherals and mobile devices
Experience with Windows 11 and Applications (Word, PowerPoint, Excel, Outlook)
Strong analytical skills, attention to detail, demonstrated consistent follow-through to assure problems are resolved
Excellent written and verbal communication skills
Must be able to communicate with individuals with all levels of technical and non-technical skill sets (i.e. Developers, Project Managers, end users)
Effective interpersonal skills and the ability to work independently and as part of a team
Demonstrated technical aptitude to learn, apply and solve technological solutions and/or challenges
Working knowledge of networks, and networked printers
Preferred
Bachelor's Degree in Information Technology or related field preferred
Experience with Okta, Office 365, Cisco WebEx preferred
ServiceNow experience preferred
MAC knowledge a plus
Benefits
25% Rent Discount available
Medical, dental, vision, and life insurance options available. HSA with company sponsored contributions, FSA (traditional and dependent care FSA).
Short and long-term disability paid by the company.
401(K) plus up to 6% company contributions.
Paid Vacation, 14 Paid Holidays, and Paid Sick Time.
Tuition Assistance Program.
Commuter Benefits and Pet-Insurance.
Up to 100% Reimbursement on Professional Certification/Licensing for Job Related Curriculums.
Paid parental leave of up to 16 weeks, following the birth or adoption of a child.
Consumer discounts from various products and services including travel planning, wireless phones, health and fitness, home appliances, and more.
15 hours of paid time annually to give-back to your community.
Opportunities for professional development and career growth including realistic job previews, in person and virtual leadership training, and performance improvement courses.
Company
AIR Communities
AIR Communities is a real estate firm that provides apartment leasing, housing, essential services and offers property management services.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2024-04-08Acquired
Leadership Team
Patti Shwayder
Senior Vice President and Chief Corporate Responsibility Officer
Joshua Minix
Chief Investment Officer
Recent News
2025-07-24
2025-06-06
Business Wire
2025-03-21
Company data provided by crunchbase