Helpdesk Operator III jobs in United States
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Troy University · 1 hour ago

Helpdesk Operator III

positionTroy, AL
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

Troy University is seeking a Helpdesk Operator III to provide exceptional helpdesk support within the Information Technology department. The role involves managing helpdesk calls, supporting faculty, staff, and students, and overseeing University-owned cellular devices.

EducationHigher EducationUniversities
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Culture & Values
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H1B Sponsor Likelynote

Responsibilities

Providing helpdesk support and escalating helpdesk calls as needed through the helpdesk software
Understanding Troy’s processes and ensuring faculty, staff, and students receive exceptional support from IT
Assisting the IT Facility Manager and Senior Support Specialist
Managing all University-owned cellular devices, ensuring they work, making sure plans are accurate and up-to-date in the system
Assisting in new orders, upgrades, and disposal of devices
Assisting in set-up, back-ups, and wiping of devices

Qualification

Helpdesk supportHelpdesk softwareDevice managementCustomer serviceProblem-solving

Required

Bachelor's degree in a related field
a minimum of two years of related helpdesk experience

Company

Troy University

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Troy University is a comprehensive public university that is located in Troy, Alabama, United States.
dateFounded in 1887
location
Troy, Alabama, USA
people-size1001-5000 employees
web-link
http://www.troy.edu/

H1B Sponsorship

Troy University has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (8)
2023 (12)
2022 (8)
2021 (4)
2020 (6)

Funding

Current Stage
Late Stage
Total Funding
$6.1M
Key Investors
National Cemetery AdministrationNational Institute of Standards and Technology
2024-06-17Grant· $0.2M
2019-12-02Grant· $2.7M
2018-09-26Grant· $3.2M

Leadership Team

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Gary Wilbert II
Associate Athletics Director and Chief Development Officer
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Kerry Palmer, Ph.D.
Senior Vice Chancellor, Chief Academic Officer
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Recent News

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Company data provided by crunchbase