U.S. Department of Veterans Affairs · 2 hours ago
Administrative Support Assistant
El Paso, TX
Full-time
Hybrid
Entry Level
1+ years expU.S. Department of Veterans Affairs is seeking an Administrative Support Assistant for the El Paso VA Healthcare System. The role involves providing specialized administrative support for the Patient Safety Manager and High Reliability Organization Programs, focusing on data management and patient safety initiatives.
GovernmentMedicalNational SecurityPublic Safety
Responsibilities
Performs work involving the collection - compilation - analysis and data base maintenance and/or tracking of data and statistical information in support of the Patient Safety program operation
Analyzes patient safety reports and enters these reports in the Joint Patient Safety Reporting (JPSR) System
Coordinates and conducts Suicide Risk Assessments
Manages the National Center for Patient Safety (NCPS) database for EPVAHCS reports and enters Root Cause Analysis(RCA) into the NCPS RCA database "SPOT"
Participates in RCA cases as the recorder and/or the facilitator using appropriate tools such as flow charting - brainstorming - and cause and effect analysis
Communicates with staff to obtain additional and accurate information regarding adverse events and event disclosure
Coordinates weekly Patient Safety Environment of Care (EOC) rounds - enters collected data into the data base and requests follow-up when required
Coordinate's facility wide annual Patient Safety Events
Develops educational articles - storyboards and/or staff notices as guided by the PSM to convey program information to target audiences
Creates charters and time frames in collaboration with the Patient Safety Manager
Processes incoming and outgoing materials such as RCA Charter letters - NCPS Newsletters - posters - and other forms of written communication
Schedules RCA Team meetings ensuring completion of required timelines - coordinates meetings - and/or schedules conferences
Provides support - education - and training to new and current employees on the web based JPSR system
Ensures the ongoing review of pertinent data related to the Patient Safety Program and HRO activities to include but not limited to NCPS Quarterly Reports - NCPS Patient Safety Culture Survey (PSCS) - Patient Safety Assessment Tool (PSAT) - Patient Safety Program Site Visit Reports - All Employ Survey (AES) - and The Joint Commission Survey Reports Work Schedule: Monday - Friday - 8:00am to 4:30pm Telework: This position may be authorized for telework
Telework eligibility will be discussed during the interview process
Virtual: This is not a virtual position
Position Description/PD#: Administrative Support Assistant/PD00918-0 Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized
Qualification
Required
One year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization
Expertise in PMDB (or similar program) as evidenced by current or ongoing certification as a PMDB Facility Trainer or Master Trainer (or experience with public speaking and/or training proficiency)
Knowledge of VA - JCAHO - OSHA - and other guidelines associated with violence prevention - education - and training
Knowledge of the proper procedures for preparing forms as requested by various services and committees in order to meet their requirements
Ability to be a role model for quality customer service and conflict resolution including consistently communicating and treating customers (veterans - their representatives - visitors - and all VA staff) in a courteous - tactful - and respectful manner
Strong organizational and planning skills
Knowledge of the Talent Management System (TMS)
Knowledge of MS Word and Excel - or comparable word processing and data analysis software - to effectively complete and manage correspondence - tracking - reporting - and training-related initiatives
Strong verbal presentation and communication skills
Physical ability needed to instruct and train staff in all levels of PMDB
Experience refers to paid and unpaid experience - including volunteer work done through National Service programs (e.g. - Peace Corps - AmeriCorps) and other organizations (e.g. - professional; philanthropic; religions; spiritual; community; student; social)
Physical aspects associated with work required of this assignment are typical for the occupation and would generally not require a pre-placement examination
Company
U.S. Department of Veterans Affairs
Welcome to the United States Department of Veterans Affairs (VA) Official LinkedIn page.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Charles Worthington
Chief Technology Officer
Helga Rippen
Chief Interoperability and Veteran Access Officer
Recent News
2026-01-23
Alaska VA Healthcare System
2025-12-31
2025-12-21
Company data provided by crunchbase