ICP · 16 hours ago
Digital Asset Coordinator
Atlanta, GA
Full-time
Hybrid
Entry Level
1+ years expICP is a global leader in Content Operations, partnering with some of the world's most recognizable brands. The Digital Asset Coordinator plays a pivotal role in supporting the implementation of the client’s Digital Asset Management system and managing various content-related activities to ensure seamless day-to-day delivery and collaboration.
Management Consulting
Responsibilities
Deliver system and user training
Raise incident tickets to technical support
Promote best practices and the DAM platform across all user groups
Escalate issues or questions to appropriate team member for resolution
Entry, tagging and quality assurance of incoming assets for global distribution platforms
Audit files and metadata entries for completion and proper organization
Follow operational procedures to complete tasks in a timely manner
Respond and investigates end user inquiries and requests
Support in providing reporting to stakeholders on platform usage metrics and KPIs
Input into reports to track agreed upon KPIs
Understand and work against SLAs
Execute day-to-day tasks, including training, shared inbox management, content ingestion, and documentation, to ensure smooth functioning
Ensure timely delivery of assets into the DAM platform
Participate in training to ensure alignment with organizational goals
Help create a productive and positive work environment
Provide exceptional customer service to the client and their vendors
Understand asset rights/usage/restrictions and compliance to ensure asset safety
Execute against documented workflow and processes
Follow metadata schemas that reflect the true needs of the business
Collaborate with global cross-functional teams to learn best practices
Be a strong team player with your direct team and global partners
Build rapport and trust with others and all levels within ICP
Work with team members to generate new ideas and evolve and enhance existing programs
Work with team members to problem solve and consult with account leadership as required
Build a good understanding of clients’ business issues, industry, competitors, and brands
Where required, collaborate with brand team and agencies stakeholders to ensure content and campaigns are delivered on time and meet quality standards
Qualification
Required
Requires a BA/BS and a minimum of 1-2 years' experience in marketing, commerce and/or creative technologies or related field, including a minimum of 1 year's experience in a client-facing agency or consulting role.; or any combination of education and experience, which would provide an equivalent background
Preferred
1-2 years' industry experience in media, digital asset management, librarian sciences or archives preferred but not required
1-2 years' experience using a digital asset management system or other tech system such as a digital library, CMS, PIM, or CRM preferred but not required
Must have acute attention to detail when performing process-oriented tasks
Familiarity with DAM system
Analytical skills
Effective communication skills, both verbal and written, with an influential communication style
Strong Microsoft Office skills, particularly with large data sets in Excel
Good understanding of media channels and file formats used by the client
The ability to multi-task with an interest in all aspects of the role
Able to work both independently and as a part of a world-class team
Media and technology agnostic, while displaying an affinity and passion for the industry
Ability to follow a structured process while being flexible when circumstances require change and adaptation
Able to work both independently and as a part of a world class team
Ability to adapt to evolving client needs, industry trends, and internal processes
Understanding of project management principles
Emotional intelligence
Benefits
Generous paid time off
Paid holidays
Volunteer time off
Summer half-day Fridays
Competitive medical, dental, and vision benefits
Mental health support
A robust savings plan
Company
ICP
ICP helps global companies get control of their content operations.
201-500 employees
H1B Sponsorship
ICP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
Funding
Current Stage
Growth StageLeadership Team
Jimmy Carisma
Senior Client Partner
Recent News
2025-03-26
2024-10-22
PRNewswire Asia
2024-06-03
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