Contact Center Advocate II - Radiology - Scheduling - Days jobs in United States
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Henry Ford Health · 9 hours ago

Contact Center Advocate II - Radiology - Scheduling - Days

positionDetroit, MI
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date2+ years exp

Henry Ford Health is a mission-driven organization focused on patient-centered care, seeking a highly motivated and customer-focused Contact Center Advocate II to join their busy call center team. This role involves providing multi-channel support, managing complex inquiries, and delivering efficient and compassionate service to patients and other stakeholders.

BiotechnologyHealth CareHealth InsuranceMedical
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H1B Sponsor Likelynote

Responsibilities

Perform all duties of a Contact Center Advocate II, with expanded scope across multiple service lines and locations
Handle inbound and outbound contacts via phone, email, chat, and other channels
Provide accurate information and support for scheduling, referrals, and general inquiries
Build loyalty by anticipating caller needs and delivering exceptional service
Communicate professionally with patients, families, providers, and internal teams
Document interactions and follow up as needed to ensure resolution
Uphold the Standards of Service Excellence in every interaction

Qualification

Healthcare call center experienceProficiency with EPICCustomer service experienceMulti-channel communication toolsListening skillsComputer proficiencyMicrosoft Office knowledgeProblem-solving skillsOrganizational skillsCommunication skills

Required

High school diploma or equivalent
Two (2) years of customer service experience
Excellent verbal and written communication skills
Ability to multitask in a fast-paced environment
Strong problem-solving and organizational skills
Proficiency with computer systems and multi-channel communication tools
Strong computer skills and working knowledge of Microsoft Office products
Ability to communicate effectively, both verbal and written
Strong listening skills
Demonstrates the ability to make sound decisions

Preferred

Associate degree or higher
Previous experience in a healthcare call center or customer service environment
An Associate's degree in business or related field
Previous HFHS clinical/customer service experience
Six (6) months experience as a Contact Center Advocate I or one year outpatient clinic setting utilizing HFHS applications
Proficiency with EPIC

Benefits

Flexible contingent schedule with opportunities for growth.

Company

Henry Ford Health

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*Job seekers: please be aware of fraudulent job postings and phishing scams via LinkedIn.
dateFounded in 1915
location
Detroit, Michigan, USA
people-size10001+ employees
web-link
http://www.henryford.com/

H1B Sponsorship

Henry Ford Health has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (212)
2024 (156)
2023 (134)
2022 (159)
2021 (140)
2020 (153)

Funding

Current Stage
Late Stage
Total Funding
$40.27M
Key Investors
Mort Harris
2020-06-04Grant· $0.27M
2018-04-09Grant· $20M
2016-12-05Grant· $20M

Leadership Team

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Robert Riney
President and CEO
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Recent News

Business Wire
Henry Ford Health Expands Access to Affordable Care, Partners with Nomi Health to Redefine Employer Coverage
2025-11-18
MarketScreener
BD Reports Fourth Quarter and Full Year Fiscal 2025 Financial Results
2025-11-07
Newsweek
Henry Ford Health Dismisses Nurses on Strike of Pushing a National Agenda
2025-10-25
Company data provided by crunchbase