Bueno · 12 hours ago
Senior - Customer Success Manager
Washington, DC
Full-time
Hybrid
Senior Level
5+ years expBueno is a leader in Smart Building Analytics, focusing on decarbonising buildings to benefit businesses and the planet. As a Senior Customer Success Manager, you will work closely with B2B clients to support their adoption of the Bueno Platform, ensuring exceptional customer experiences and fostering strong relationships.
AnalyticsArtificial Intelligence (AI)Building MaintenanceCommercial Real EstateGreen BuildingInformation ServicesInternet of ThingsMachine LearningSmart BuildingSoftware
Responsibilities
Foster Strong Client Relationships - Build and nurture strong relationships with key client stakeholders including executives, managers, and end-users. Empathise with their business and personal objectives, challenges, and requirements to help position our software as an important part of the solution
Creating Seamless Onboarding Experiences - Deliver a great client experience end-to-end. Lead the onboarding process for new and prospective clients while collaborating in cross-functional teams, including sales, product, and services, to ensure a seamless transition and successful implementation of our software
Tailored Services and Support - Lead the process of understanding their unique needs to develop and deliver engineering services and reporting that utilises data to solve their problems and improve their daily operations
Planning for Customer and Partner Success - Develop and execute strategic success plans, aligned with clients' business and personal objectives. Identify opportunities for product adoption, expansion, and upselling to our account management team while consistently demonstrating the value of our software
Responsive Issue Support - Serve as the primary point of contact for client inquiries, issues, and escalations beyond that offered by our basic monitoring/support teams. Collaborate with other teams within Bueno to promptly address and resolve customer concerns, ensuring high levels of client satisfaction
Empower with Training and Education - Conduct product training sessions for clients to facilitate their understanding of our software's features, functionalities, and best practices. Provide ongoing education and guidance to ensure clients get the most out of our product
Customer Feedback and Advocacy - Actively gather client feedback to advocate for client needs and requirements, collaborating with account and product management to provide in-depth insights into client pain points and drive enhancements to customer experience and software
Transparent Performance Tracking - Monitor and analyse key customer success metrics, such as adoption rates (MAU), renewal rates (NRR). Prepare reports and executive summaries on customer success activities, outcomes, and challenges
Team Leadership: Identify and act upon opportunities to improve tools and processes and take on responsibilities as needed to facilitate growth
Qualification
Required
5+ years of commercial refrigeration, building and energy analytics, building energy optimisation, and/or similar experience
3+ years of managing complex stakeholder relationships, preferably in client-facing work such as a customer success or service role for a software company
Strong technical understanding of HVAC and other building systems, energy efficiency, energy calculations, measurement and verification (M&V)
Strong market knowledge of built environment and building services
Strong ability to work in cross-functional remote teams
Excellent project and task management skills
Excellent verbal and written communication
Demonstrated proactiveness and ability to self-manage
Must be able to work full time in US
Preferred
Technical expertise with refrigeration systems
Commercial experience in the retail refrigeration market
Experience in analytics and data modeling
Benefits
Competitive salary and equity that reflects your experience, skills, and contributions
A flexible and competitive benefits package
Flexible remote work with some travel (up to ~20%) to clients locally and elsewhere in the US
Company
Bueno
Bueno (BUilt ENvironment Optimisation) helps teams harness the power of Smart Building Analytics to realize a more sustainable future by centralizing building management at scale.
51-200 employees
Funding
Current Stage
Growth StageRecent News
2026-01-22
Springfield Business Journal
2026-01-22
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