General Dynamics Information Technology · 20 hours ago
System Analyst / Technical Writer
United States
Full-time
Remote
Entry Level
$66K/yr - $90K/yr
2+ years expGeneral Dynamics Information Technology is a global technology and professional services company that delivers consulting, technology, and mission services to various U.S. government agencies. They are seeking a System Analyst / Technical Writer to provide user support, develop system requirements, and document system processes while troubleshooting technical issues for web-based applications.
Artificial Intelligence (AI)Cloud ComputingConsultingCyber SecurityInformation Technology
No H1B
U.S. Citizen Only
Responsibilities
Provide user support and customer service on company supported computer applications and platforms
Develop requirements for system enhancements and document system requirements, guides, manuals and reports
Troubleshoot problems and advise on the appropriate action as needed
Quickly and patiently respond to end users and internal users for web-based applications using the Service Desk ticketing system
Apply troubleshooting skills to resolve customer's technical issues
Interface with internal teams to resolve problems
Investigate detailed agency application status
Interface not only with external customers but internal federal points of contact
Manage the day-to-day efforts of the escalated service desk team
Develop system requirements documents, user guides and other system documentation and reports as needed
Qualification
Required
Excellent written and oral communication skills
Experience with Service Desk ticketing systems (ServiceNow preferred)
BS or equivalent degree (3+ years of additional related experience may be substituted for a degree)
2+ yrs related experience
History of working with large enterprise level applications
A track record of delivery in challenging, face-paced environments
US Citizenship Required: Yes
Must be able to obtain and maintain an Agency specific Public Trust clearance
Benefits
A variety of medical plan options, some with Health Savings Accounts
Dental plan options
A vision plan
A 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Full flex work weeks where possible
A variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
15 days of paid leave per calendar year to be used for vacations, personal business, and illness
10 paid holidays per year
GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
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