Inmar Intelligence · 13 hours ago
Client Success Manager, Media
United States
Full-time
Remote
Mid Level
$73K/yr - $121K/yr
3+ years expInmar Intelligence is a company focused on driving client success, and they are seeking a Client Success Manager to serve as the primary day-to-day contact for clients. The role involves leading campaign strategy, execution, and performance across multiple media channels while ensuring alignment with client goals and delivering measurable results.
Computer Software
No H1B
Responsibilities
Serve as the primary client contact, maintaining consistent communication, ensuring clarity of deliverables, and proactively managing expectations
Partner closely with clients to understand their business objectives and translate them into actionable media strategies
Demonstrate strong critical thinking by identifying challenges, proposing solutions, and providing data-driven recommendations that enhance campaign performance
Lead client status meetings, campaign reviews, and performance discussions to ensure alignment and transparency at all stages
Develop and present client-facing materials including campaign recaps, performance reports, and strategic recommendations that communicate impact and insights clearly
Collaborate cross-functionally with Ad Operations, Creative, Influencer, and Analytics teams to ensure flawless execution and continuous improvement
Act as a client advocate internally, ensuring the team delivers high-quality work that meets or exceeds client expectations
Oversee campaign planning, activation, and optimization to ensure timelines, deliverables, and performance targets are achieved
Use critical thinking and data interpretation to connect campaign metrics to actionable insights and strategic recommendations
Manage internal project workflows via Monday.com, Salesforce, and other systems to maintain visibility into campaign progress
Conduct quality checks on deliverables, ensuring accuracy, consistency, and adherence to client and brand standards
Anticipate potential issues or delays, problem-solve proactively, and communicate updates to both clients and internal stakeholders
Support the integration of influencer, retail media, and paid social components within broader omnichannel strategies and execution
Maintain a strong understanding of evolving media trends, ensuring strategies remain current and competitive
Qualification
Required
Bachelor's Degree in advertising, marketing, communications or similar field
3–5 years of experience in media account management, client service, or marketing
Proven ability to manage multiple clients and campaigns simultaneously while maintaining accuracy and strategic focus
Deep understanding of digital media channels, including paid social, retail media, influencer, and loyalty programs
Skilled in problem-solving and critical thinking with a proactive, solution-oriented approach and a positive mindset
Strong written and verbal communication skills with demonstrated confidence in client presentations
Proficiency in Google Suite, Microsoft Office, Monday.com, Salesforce, and analytics tools such as Google Analytics or Tableau, experience in The Trade Desk is a plus
Preferred
Experience supporting U.S.-based or global clients within an agency or marketing organization
Familiarity with end-to-end campaign workflows across media and influencer programs
Foundational understanding of campaign analytics, measurement, and optimization strategies
Ability to work collaboratively across cross-functional teams in a fast-paced environment
Benefits
Medical, Dental, and Vision insurance
Basic and Supplemental Life Insurance options
401(k) retirement plans with company match
Health Spending Accounts (HSA/FSA)
Flexible time off and 11 paid holidays
Family-building benefits, including Maternity, Adoption, and Parental Leave
Tuition Reimbursement and certification support, reflecting our commitment to lifelong learning
Wellness and Mental Health counseling services
Concierge and work/life support resources
Adoption Assistance Reimbursement
Perks and discount programs
Company
Inmar Intelligence
Welcome to Inmar Intelligence, recently certified a Great Place to Work®! Through curiosity and the intelligent use of data and technology, we make businesses smarter to improve consumers’ lives.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rich Schmidt
Chief Financial Officer
Berit Mann, MA
Client Development & Partnership Management Lead (Post-Purchase Solutions)
Recent News
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