24 Hour Home Care · 8 hours ago
Temporary Bilingual Outreach Coordinator (with Benefits)
Concord, CA
Full-time
Hybrid
Entry Level
$21.84/hr - $23.89/hr
1+ years exp24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. The Outreach Coordinator is responsible for coordinating services for new families referred by the Regional Centers, serving as the first point of contact and ensuring timely communication and accurate documentation.
Health CareHome Health Care
Responsibilities
Coordinate services for new consumers referred by Regional Centers
Serve as the first line of communication for families, addressing questions and concerns promptly
Maintain relationships with Regional Centers and ensure timely updates on referrals
Conduct intake processes through phone, email, text, or virtual meetings
Track referral progress and document communication in Salesforce
Assist families with provider applications, onboarding, and troubleshooting issues
Follow up with families and providers to ensure a smooth service initiation process
Work closely with Operations and Community Partnerships teams to align consumer needs with agency services
Qualification
Required
Fluency in Spanish is required
Strong interpersonal and communication skills to build relationships with families, providers, and referral sources
Problem-solving ability to troubleshoot onboarding obstacles and resolve inquiries efficiently
Excellent time management and organizational skills to handle multiple referrals and follow-ups
Attention to detail in documentation and data entry across multiple systems
Positive, energetic, and proactive approach to supporting consumers and families
Discretion and professionalism in handling confidential information
Spanish fluency is required
Ability to work in a hybrid setting, including scheduled in-office days
Preferred
Customer service or client-facing experience (1–2 years preferred)
Company
24 Hour Home Care
One of the largest, most trusted in-home care companies in the nation.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
unknown2021-10-14Acquired
Leadership Team
Ryan Iwamoto
President and Co-Founder
Jacqueline E. Davis ✯ COO, CPA
Chief Financial Officer, CFO | Chief Operations Officer, COO | Vice President, VP | Controller
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