M&T Bank · 17 hours ago
Claim Processor II
Getzville, NY
Full-time
Hybrid
Entry Level
$20.55/hr - $34.25/hr
1+ years expM&T Bank is a financial institution seeking a Claim Processor II responsible for the preparation and processing of Conventional Claims. The role involves monitoring workflow, processing claims according to guidelines, and interacting with various stakeholders to ensure accurate claims management.
Financial Services
Responsibilities
Monitor daily reports outlining workflow and processing needed
Understand the workflow and upstream processing as well as the difference between the claim types: Short Sales, Foreclosure Claims, Third Party Claims, Charge Off, Security Claims, Loss Mitigation Claims, and Deed in Lieu Claims
Process/File claims according to investor/insurer/statutory & regulatory guidelines within assigned service level agreements
Communicate/interact with attorneys, tax collectors, homeowners associations, prior servicers and utility companies regarding coverage periods of disbursements
Obtain, prepare and approve invoices for claim filing
Contact outside entities for back up invoices; including but not limited to water/sewer companies, attorney offices, prior servicers
Assess invoices to minimize losses and financial exposure to the Bank
Communicate with attorney's regarding bills, HOA fees due, taxes due and items needed to file Conventional claim
Research loan history for advances and deposits
Contact various internal departments for clarification on advances
Review and consult with the Mortgage Insurance department regarding refunds. Review and consult with the Hazard department on the disbursement of hazard insurance proceeds. Determine if refunds are needed
Respond to attorney loan level requests
Ensure system is updated accurately before moving the loan to the next phase of the Claim process
Research/determine curtailments/losses and what department the curtailment/loss should be booked to
Upload required documentation into investor systems concerning advances or credits to accounts
Monitor loans for incoming Claim Funds
Process investor/security claims
Follow up with Foreclosure, Loss Mitigation, Bankruptcy, Evictions, Property Preservation regarding losses
Review and process repurchased/redeemed loans
Review HOA & Utility billings, obtain unpaid bills, pay bills, follow-up for bills due
Adhere to applicable compliance/operational risk controls in accordance with Company or regulatory standards and policies
Promote an environment that supports belonging and reflects the M&T Bank brand
Maintain M&T internal control standards, including timely implementation of internal and external audit points together with any issues raised by external regulators as applicable
Complete other related duties as assigned
Qualification
Required
A combined 3 years' higher education and/or work experience, including a minimum of 1 year relevant work experience
Organized and detail oriented
Strong verbal and written communication skills
Strong customer service skills
Working PC skills including word processing and spreadsheet software
Preferred
Knowledge of M&T Bank systems
Company
M&T Bank
Great companies have an enduring sense of purpose.
10001+ employees
H1B Sponsorship
M&T Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (116)
2024 (113)
2023 (84)
2022 (103)
2021 (42)
Funding
Current Stage
Late StageLeadership Team
René Jones
Chairman & Chief Executive Officer
Dan Saper
•Co-Founder/Co-Chairman of Welcome to M&T Bank Affinity Group, Western New York Chapter
Recent News
2025-10-07
2025-10-06
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