McAdams · 15 hours ago
Help Desk Technician
Charlotte, NC
Full-time
Onsite
New Grad, Entry LevelMcAdams is a full-service land planning, landscape architecture, civil engineering, transportation, and geomatics firm. The Help Desk Technician will provide technical assistance and support to staff, ensuring efficient operation of computer systems, software, and hardware.
ArchitectureCivil Engineering
Responsibilities
Provide first-level technical support to end-users for hardware, software, network, and other IT-related issues at all locations
Maintain Windows server and desktop operation system infrastructure
Assist in the installation, configuration, and maintenance of computer hardware, software, and peripherals
Maintain accurate records of issues and resolutions in the helpdesk ticketing system
Collaborate with IT team members to identify and implement solutions to improve system performance and user experience
Conduct regular system updates, backups, and routine maintenance tasks
Support AEC-specific software applications such as AutoCAD, other design and project management tools
Provide training and guidance to staff on the use of computer systems and software
Assist in the management of user accounts, permissions, and access rights
Ensure compliance with company IT policies and procedures
Assist new hires with orientation and office setup
Qualification
Required
Associate or bachelor's degree in information technology, Computer Science, a related field, or equivalent experience
Strong knowledge of Windows operating system and Office 365
Familiarity with Azure and MS Defender environments
Familiarity with AEC industry software such as AutoCAD, other design and project management tools
Experience with network troubleshooting and support
Excellent problem-solving and analytical skills
Strong communication and interpersonal skills
Ability to work independently and as part of a team
Preferred
Previous experience in a helpdesk or technical support role preferred
Certification in CompTIA A+, Network+, or relevant certifications is a plus
Company
McAdams
McAdams is a civil engineering firm based in North Carolina.
Founded in 1979
501-1000 employees
H1B Sponsorship
McAdams has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Mike Munn
President & CEO
Marc LeBlanc
Chief Technology Officer
Recent News
Sports Business Journal
2025-10-20
Seattle TechFlash
2025-09-17
2025-08-05
Company data provided by crunchbase