Highmark Health · 17 hours ago
Director Product Performance Measurement
MA, Working at Home -Massachusetts
Full-time
Hybrid
Director/Executive
$126K/yr - $236K/yr
7+ years expHighmark Health is a healthcare organization seeking a Director of Product Performance Measurement. This role will lead the development and execution of the health plan’s product performance framework, providing critical measurement plan design and data oversight on clinical, operational, and member experience outcomes across all product portfolios.
Health CareHospital
Responsibilities
Perform management responsibilities to include, but are not limited to: involved in hiring and termination decisions, coaching and development, rewards and recognition, performance management and staff productivity. Plan, organize, staff, direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority
Lead end-to-end product performance measurement process to ensure products and solutions are evaluated with quantitative and qualitative measurement and research techniques that produce evidence in support of financial, experience, and performance measurements across all product portfolios throughout the product lifecycle. This includes measurement planning, along with resulting insights, data analysis and reporting used to drive product and solution scaling and market adoption to internal and external partners, including creating and leading cross-functional and matrixed teams to support data identification, extraction, summarization and reporting, including AI tooling enablement
Lead the strategy & execution of programs and processes to enable new innovative technology, particularly artificial intelligence, to support how solution and product performance and insights are developed, communicated, and used to support business needs. Potential AI capabilities and tools to be implemented include, but not limited to: predictive impact techniques to guide product roadmaps, rapid root cause analysis for real-time troubleshooting, AI-powered BI tools for dynamic and intelligent dashboards, automated insight delivery to product managers via AI agents, and seamless integration of financial and experiential metrics for dynamic return on investment tracking. The enablement of these and other related capabilities will empower the teams' analysts to focus on high-value capabilities like hypothesis generation and creation of actionable recommendations
Partner with product managers, portfolio, finance, and clinical partners and other key stakeholder teams to identify and act on product performance trends and opportunities, including alignment to product roadmaps and measurement of associated value realization targets, in order to influence and prioritize forward looking product development and lifecycles
Ownership of key performance indicators (KPIs) and metric definitions to track product/capability performance and value, including development and maintenance of documentation of measurement plans, data sources, and analysis methodologies
Collaborate with product managers, owners, business stakeholders, and analytics teams to identify data requirements and ensure data availability, while establishing data collection processes, dashboard/reporting transparency and quality control measures to ensure clinical and non-clinical data accuracy and reliability
Partner with the Enterprise Analytics teams to support key clinical program and product measurement and evaluation, while also partnering with Operational Analytics and other critical partners (e.g., enGen, enterprise data office, etc.) to ensure appropriate information is available for new and complex requests
Lead performance deep dives and business reviews to support strategic planning and product refresh cycles alongside formation of actional insights with recommendations based on data analysis, while driving transparency and storytelling around product success and opportunities to executive leadership
Other duties as assigned or requested
Qualification
Required
7 years of experience with Healthcare industry or equivalent product management/performance experience
5 years of experience with Management or leadership role
Bachelor's degree in Business Administration/Management, Health Administration, public health, economics or other applicable discipline or relevant experience and/or education as determined by the company in lieu of bachelor's degree
Preferred
5 years of experience with Data analysis, data governance, reporting or operational or product measurement functions
Master's degree in Business Administration/Management, Health Administration, public health, economics or other applicable discipline
Company
Highmark Health
Highmark Health is an integrated health care delivery and financing network.
10001+ employees
H1B Sponsorship
Highmark Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (38)
2024 (34)
2023 (55)
2022 (75)
2021 (54)
2020 (58)
Funding
Current Stage
Late StageTotal Funding
$6.75MKey Investors
Henry L. Hillman FoundationRichard King Mellon Foundation
2025-06-11Grant· $1.75M
2021-05-10Grant· $5M
Leadership Team
David Holmberg
President and Chief Executive Officer
Karen Hanlon
Executive Vice President, Chief Operating Officer
Recent News
Seattle TechFlash
2025-12-29
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