Vheda Health · 8 hours ago
Client Success Relationship Manager
United States
Full-time
Remote
Mid Level
$120K/yr - $150K/yr
4+ years expVheda Health is a leader in virtual health engagement, dedicated to improving health equity for underserved populations. They are seeking a Client Success Relationship Manager to excel in client-facing interactions, support successful client implementations, and drive account growth while ensuring client success.
Health CareInformation TechnologymHealth
Responsibilities
Establish and maintain strong relationships with clients through regular outreach and communication
Serve as the main point of contact for clients while anticipating and understanding their needs, as well as promptly addressing concerns
Deliver impactful presentations to clients at various levels, demonstrating the value of our products and services
Track and manage contractual commitments, ensuring timely delivery of services
Partner seamlessly with internal departments such as clinical services, operations and analytics to ensure coordinated efforts in meeting client expectations
Facilitate effective communication between clients and internal teams, accurately conveying client feedback and requirements
Identify opportunities for upselling or cross-selling additional services based on client needs and market trends
Engage directly with members of the community to understand their needs, concerns and preferences
Leverage community feedback to inform strategic decisions and initiatives within the organization
Maintain a strong presence in the community, demonstrating our commitment to making a positive impact and supporting community well-being
Travel up to 25% to client sites for in-person meetings
Qualification
Required
BA/ BS Degree or equivalent
4 years or more in a client-facing role (eg. account management, client management)
Working knowledge in healthcare, specifically with health insurance plans (Medicaid, Medicare, SNP)
Preferred
Experience working at or with health plans, demonstrating a deep understanding of the industry
Proactive and responsive with a strong ability to build trust and rapport with stakeholders
Confident and influential, adept at aligning team members and partners towards common goals
Skilled in initiating and driving projects to successful completion, including implementing process improvements for enhanced efficiency
Excellent communication skills, both verbal and written, for clear and effective communication of issues, reports, and deliverables
Demonstrated ambition for driving account growth and achieving client satisfaction, delivery excellence, and value
Impeccable attention to detail coupled with a passion for making a positive impact on people's lives
Benefits
Be part of a mission-driven team dedicated to improving healthcare access.
Work in a collaborative and supportive environment.
Enjoy opportunities for growth and professional development.
Company
Vheda Health
Vheda Health is a remote patient monitoring company saving insurers $15,000 per member per year by delivering 84% member compliance.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$2.96M2023-01-06Series Unknown· $1M
2017-03-31Seed· $1.53M
2016-03-31Angel· $0.34M
Leadership Team
Bill Henderson
Chief Growth Officer
Recent News
2025-08-26
Company data provided by crunchbase