Docker, Inc · 10 hours ago
Customer Experience Engineer, CXE
United States
Full-time
Remote
Entry, Mid Level
$138K/yr - $172K/yr
2+ years expDocker, Inc is a leading platform for app development, focused on innovation and enhancing developer experiences. The Customer Experience Engineer (CXE) is responsible for ensuring enterprise customers achieve long-term success with Docker by designing and executing digital-first initiatives, collaborating with various teams to enhance customer engagement and adoption.
Developer PlatformDeveloper ToolsInformation TechnologySoftware
No H1B
Responsibilities
Design and execute 1:many programs such as webinars, automated email journeys, and enablement workshops to drive customer education and adoption
Use customer telemetry and product analytics to identify adoption patterns, risks, and opportunities for proactive outreach
Create scalable enablement assets including guides, tutorials, and onboarding modules to accelerate activation and product usage
Leverage lifecycle automation tools and CRM data to deliver targeted, measurable communications
Gather and synthesize customer feedback from digital engagements to inform product roadmaps and experience improvements
Partner with Product and Marketing to translate customer insights into content, tools, or workflows that enhance adoption
Work closely with Sales, TAMs, Product, and Engineering to align on customer needs and ensure a consistent experience across all touchpoints
Collaborate on scalable engagement strategies that amplify value realization for enterprise customers
Qualification
Required
2+ years in a technical or customer-facing role (e.g., Support Engineer, Implementation Specialist, or Customer Enablement)
Strong understanding of Docker, containers, and modern DevOps tooling (e.g., CI/CD, Kubernetes, or cloud infrastructure)
Demonstrated experience designing and executing scalable engagement initiatives that drive measurable adoption
Excellent written and verbal communication skills; comfortable presenting to technical audiences
Preferred
Experience with customer engagement or marketing automation platforms (e.g., Gainsight PX, HubSpot, Marketo)
Familiarity with customer analytics, telemetry dashboards, or product-led growth models
Bachelor's degree in Computer Science, Engineering, or related technical field
Benefits
Freedom & flexibility; fit your work around your life
Designated quarterly Whaleness Days plus end of year Whaleness break
Home office setup; we want you comfortable while you work
16 weeks of paid Parental leave
Technology stipend equivalent to $100 net/month
PTO plan that encourages you to take time to do the things you enjoy
Training stipend for conferences, courses and classes
Equity; we are a growing start-up and want all employees to have a share in the success of the company
Docker Swag
Medical benefits, retirement and holidays vary by country
Remote-first culture, with offices in Seattle and Paris
Company
Docker, Inc
At Docker, we simplify the lives of developers who are making world-changing apps.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$435.86MKey Investors
Bain Capital VenturesTribe CapitalInsight Partners
2022-03-31Series C· $105M
2021-03-16Series B· $23M
2019-11-13Series A· $35M
Leadership Team
Jean-Laurent de Morlhon
Vice President of Software Engineering
K
Kamel Founadi
Founder
Recent News
2026-01-20
2026-01-06
Company data provided by crunchbase