Member Service Representative jobs in United States
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Epic Golf Club · 1 day ago

Member Service Representative

positionScottsdale, AZ
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

Epic Golf Club is seeking a highly organized, service-driven Member Services Representative to join their growing Scottsdale-based team. This role focuses on creating exceptional golf and travel experiences for members by coordinating reciprocal play opportunities through an exclusive member network.

CommunitiesEventsGolf

Responsibilities

Deliver exceptional, high-touch service to Epic members
Coordinate 150–200 reciprocal play requests per month, with strong attention to detail and accuracy
Serve as a primary point of contact for member questions, special requests, and service needs
Facilitate member-to-member tee time arrangements through our private club network
Communicate clearly and professionally via email, SMS, and phone
Ensure all member preferences and details are captured accurately and fulfilled promptly
Maintain internal systems and process documentation to support efficiency and service quality
Partner with the Member Services team and leadership to flag trends, share insights, and support solutions
Troubleshoot member issues and deliver thoughtful, solution-oriented outcomes

Qualification

Client-facing experienceOrganizational skillsCommunication skillsTech-savvyDetail-orientedProactive mindsetVIP-level supportGolf knowledge

Required

Experience in a client-facing, service-focused role (hospitality, luxury service, travel, or similar preferred)
Strong organizational and communication skills with the ability to manage multiple requests at once
Detail-oriented with excellent follow-through and a proactive mindset
Professional, polished, and comfortable supporting VIP-level member interactions
Comfortable adapting to a fast-paced, evolving environment
Tech-savvy with the ability to learn and work across multiple systems

Preferred

Familiarity with golf and private club culture is a strong plus

Benefits

401(k)
Paid time off & company holidays
Gym membership reimbursement
Health insurance

Company

Epic Golf Club

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Epic Golf Club is a membership-based golf society providing on-demand access and events at the best clubs in the world.
dateFounded in 2018
location
Scottsdale, Arizona, USA
people-size11-50 employees
web-link
https://epicgolfclub.com/

Funding

Current Stage
Early Stage

Leadership Team

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Noah Di Pasquale
Chief Executive Officer
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Recent News

The Real Deal
DFW country clubs cash in on post-pandemic golf boom
2025-10-28
PR Newswire
Epic Golf Club Opens Nominations for Annual $10,000 Scholarship Program
2025-07-11
PR Newswire
Epic Golf Club Announces 2025 Epic Foundation Pro Am Event
2025-05-17
Company data provided by crunchbase