BJ's Wholesale Club · 4 hours ago
Front Desk Membership Associate Part Time
Salem, NH #0017
Full-time, Part-time
Onsite
New Grad, Entry LevelBJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. The Front Desk Membership Associate is responsible for executing membership acquisition, providing excellent customer service, and handling merchandise returns and inquiries.
E-CommerceRetailShopping
Responsibilities
Carry out job functions and responsibilities as assigned. Support the application of club policies, procedures and compliance
We strive for flawless execution and hold ourselves accountable
Acts with honesty and integrity and lead with the member in mind to address any and all concerns and to escalate any concerns, as appropriate
Ensure a safe and positive environment for our members and each other
Embrace inclusion and diversity, by working together with collaboration and respect. Work as a team to achieve goals
Move with speed and agility in everything we do
Innovate and adapt so we can move as fast as the world around us
Maintain a friendly to and positive attitude
Deliver service excellence through all points of contact
Resolve and deescalate to address every member concern
Ensure a safe and positive environment and experience for the members
Daily commitment to GOLD Member Standards
Greet, Anticipate, Appreciate (GAA)
Fast, Friendly Full, Fresh, Clean
Work with commitment and pride to deliver GOLD- Grand opening look daily
All items stocked and promotional plans executed
Maintain visible accurate signage
Clean and organized, inside and out
Understand how to access and read production and/or financial performance reporting for your department
See the connection between consistent execution and the positive impact it can have on the business
Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience
Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices
Sells BJ’s membership products to potential new and existing members with high energy and determination
Drives toward goal achievement, defined by business established benchmarks and results
Exhibits clear understanding of all BJ’s Membership options, and Co-Brand credit card
Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups
Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status
Resolves Member concerns in a courteous and timely manner. Escalates issues to PIC and MOD when necessary
Assists with BOPIC (Buy Online and Pick Up In Club) orders for members
Maintains all club policies and procedures
Performs other duties as assigned, including working in other departments as needed
Regular, predictable, full attendance is an essential function of this job
Qualification
Required
Results driven with proven success in goal achievement
Preferred
Prior front line/customer service or previous sales experience
Basic math skills
Computer proficiency
Benefits
Weekly Pay: Get paid every week so that you can manage your money on your terms.
Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.
Company
BJ's Wholesale Club
BJ's Wholesale Club, commonly referred to simply as BJ's.
Founded in 1984
10001+ employees
H1B Sponsorship
BJ's Wholesale Club has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (54)
2024 (55)
2023 (48)
2022 (66)
2021 (45)
2020 (46)
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-06-28IPO
2011-09-30Acquired
2011-06-29Private Equity
Leadership Team
B
Bob Eddy
Chairman and CEO
L
Laura Felice
Executive Vice President, CFO
Recent News
2026-01-22
2026-01-22
Talk Business & Politics
2026-01-20
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