FIS · 9 hours ago
Account Manager
United States
Full-time
Remote
Senior Level, Lead/Staff
$71K/yr - $115K/yr
8+ years expFIS is a global leader in financial services technology, and they are seeking an Account Manager to oversee enterprise-level support and service activities for their products and services. The role involves maintaining client relationships, ensuring quality service, and driving revenue growth through proactive service and support mechanisms.
BankingFinancial ServicesFinTechPayments
No H1B
Responsibilities
Is responsible and accountable for the totality of client relationship as well as referral partner relationship for assigned accounts; all Business Partnerships products and services including Payroll Card, Earned Wage Access, Digital Tips, and Incentive and Disbursement solutions. Ensures the appropriate support and service activities are provided for company products and services for clients of varying sizes. On call 24 hours a day, 7 days a week, and responds appropriately to ensure FIS support groups respond and react accordingly and with empathy to the client impact. Update client business groups as necessary during and after severity one incidents
Supports the client and referral partners by acting as the voice of the customer, identifying product support and development needs and communicating needs internally. (Client Management)
Maintains long-term relationships with clients and referral partners. Ensures understanding of the client business and product installations to identify service needs, plan service delivery, and drive use of proactive service and support mechanisms to reduce client downtime and support costs. Identifies new product services based on strategic direction of the client's business. (Client Management)
Acts as a single point of client contact to coordinate resolution of service incidents and escalation of technical issues and escalates issues that pose substantial regulatory or financial impacts to leadership. (Client Management)
Ensures quality service and operational performance is within the parameters of the client's projects and service delivery standards. (Client Management)
Acts as the client advocate in the Client Business Review from a strategic direction based on experience and trends. Aligns client's needs with internal solutions. Ensures the complete setup and preparation for the client review, monthly and/or quarterly and annual Executive reviews, including collecting reporting from other areas, generating certain types of reporting, and understanding the output from that reporting
Ensures accurate and timely forecasting of all revenue and lines, on a monthly and quarterly reporting basis for assigned accounts. Validates monthly billing to the client ensuring accuracy and timely issuance of invoices
Has revenue targets for new and existing accounts as well as strategic growth targets. Is accountable for the profitability of new commercial deals; achieve agreed revenue and margin targets
Develops an Account Plan and Contact Plans; Fully understands the client organization and strategy to enable FIS to engage and navigate throughout the enterprise. Defines relevant propositions for each client and qualifies opportunities to ensure high probability of win and successful delivery. Accountable for the profitability of the client; achieve agreed revenue targets. (Client Growth)
Is accountable for renewal of client contracts and addenda to agreed retention, deal parameters, and financial and commercial points for assigned accounts. Receives support from legal and other key stakeholders for areas outside of the Relationship Management’s area of expertise. (Client Growth)
Manages sales support resources and work with internal stakeholders to create and deliver propositions. (Client Growth)
Stays abreast of industry trends, regulations and competitive products in order to strategically identify and target sales opportunities. (Client Growth)
Work to develop initiatives to improve communications, processes and workflow with clients and referral partners and within FIS to create and maintain positive relationships. Deliver reports that provide revenue projection, product penetration rates and sales forecasts for senior executive management. (Client Growth)
Qualification
Required
Bachelor's Degree
Relevant Experience or Degree in: Degree in Finance, Marketing, Business, etc.; Combination of relevant training and/ or experience in lieu of degree
Typically Minimum 8 Years Relevant Exp
Experience in client facing roles and/or financial industry
Preferred
Having broad expertise or unique knowledge, uses skills to contribute to development of company objectives and principles and to achieve goals in creative and effective ways
Having ownership of a function, account or matrix management responsibilities, uses knowledge to ensure success, strengthen relationships, expand the business, and lead matrix teams on complex projects
Works on significant and unique issues where analysis of situations or data requires an evaluation of intangibles
Exercises independent judgment in methods, techniques and evaluation criteria for obtaining results
Creates formal networks involving coordination among groups, both internal and external
Acts independently to determine methods and procedures on new or special assignments
Oral and written communication skills
Ability to develop and conduct presentations
Collaborate with internal and external audiences to solve problems
Aligns client needs with internal solutions
Company
FIS
FIS is a fintech firm that provides advance integrated banking, wealth management, risk and compliance, and other solutions.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$10.5BKey Investors
Goldman Sachs
2025-05-01Post Ipo Debt· $8B
2022-07-06Post Ipo Debt· $2.5B
2018-05-22Post Ipo Equity
Leadership Team
Douglas McAllister
CEO - Ventures / FIS AutoSuite VBO/BPO Operations
Stephanie Ferris
CEO and President
Recent News
2026-01-23
Company data provided by crunchbase