Designed In Ink · 14 hours ago
Customer Success & Order Coordinator
Phoenix, AZ
Full-time
Onsite
New Grad, Entry LevelDesigned In Ink is a busy screen printing and embroidery shop seeking a Customer Success & Order Coordinator to manage customer communications and order coordination. The role involves answering customer inquiries, handling order details, and ensuring timely follow-ups while maintaining organization in a fast-paced environment.
PrintingTextiles
Responsibilities
Answer customer questions, guide them through the ordering process, and set clear expectations
Handle order check-ins and reorders using our order status system and scripts
Collect artwork files and required order details (you are not creating art)
Use a checklist to capture complete order requirements (garments, quantities/sizes, placements, deadlines)
Enter order details accurately and coordinate approvals (proofs, sizes, deposits)
Route art requests to our artist/digitizer using placeholders and clear notes
Keep jobs moving by tracking next steps and following up
Build quotes using our DecoNetwork templates (no quoting from scratch at first)
Tag quotes with art placeholders when artwork is pending
Ensure quotes include correct notes, timelines, and delivery method
Work closely with production to confirm realistic timelines
Update 'Status + Next Step + ETA' so customer check-in calls can be answered quickly
Communicate blockers (waiting on approval, blanks, sizes, etc.) and keep everything organized
Qualification
Required
Strong phone and email communication
Organized and detail-oriented (you like checklists and structure)
Comfortable juggling multiple priorities and switching tasks
Confident using software systems (order/quote platforms, email, basic spreadsheets)
Able to ask clarifying questions and not guess
Ability to lift 30lb boxes
Preferred
Experience in customer service, order entry, project coordination, dispatch/logistics, production admin
Familiarity with screen printing/embroidery terms
Experience with DecoNetwork, Missive, Adobe Suite
Benefits
Paid time off and holidays
Retirement plan with company match
Company
Designed In Ink
Designed In Ink provides screen printing and embroidery services.
Founded in 2010
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase