DANE, LLC · 21 hours ago
Desktop Support Admin
Chantilly, VA 20151
Full-time
Onsite
Mid, Senior Level
$62K/yr - $67K/yr
5+ years expDANE, LLC is committed to employee retention and is seeking a skilled and motivated Desktop Support Admin to join their team. In this role, you will provide exceptional Desktop Support Services, manage service request tickets, and support various computer systems and applications for the Department of State.
ConsultingInformation TechnologySoftware
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Performs system administrative, troubleshooting, and operational duties on computer systems in response to user ticket and outages
Support and maintain COTS and custom designed applications. Tasks include installation, configuration, and troubleshooting
Analyze, evaluate, and test software and hardware in response to issues identified by the customer
Support in the planning, installation, security, and breakdown in support of standing up new facilities and standing down retired facilities
Mitigate identified security issues
Research and troubleshoot identified issues. Document ticket. Ensure all appropriate steps are taken to investigate and troubleshoot issue. Escalate fully documented ticket if issue cannot be resolved
Prepare and maintain activity and progress reports regarding support activities
Act to coordinate activities across support agencies to deliver support services to customers
Manage and track escalations to ensure timely resolution of customer issues
Contribute to identifying improvements in the support of hardware, software, or infrastructure related services
Work to meet program service level agreements (SLA's) to resolve customer issues
Provide one-on-one and small group training in the use of application (COTS & GOTS) and devices to new users and IT Mart visitors
Install, configure and troubleshoot microcomputer hardware and software systems, to include servers
Install, configure, and troubleshoot peripheral devices such as, card readers, cameras, headsets, scanners, printers, smartcard readers & other devices supported peripheral devices
Conduct diagnostic troubleshooting and repair for microcomputer devices
Install hardware and software application on a myriad of computer devices
Qualification
Required
Associate Degree
Must have Active DoD Secret Clearance or higher
Minimum of 5 years of experience
Must live in the local DMV area and be able to reliably commute to DC daily
Must have an Associate's Degree or higher in computer science or a related field
Minimum 5 years of experience providing Desktop support
Must hold Active DoD Secret Clearance or higher
Must have working knowledge of ServiceNow ticketing system; creating, updating, and closing tickets
Must have experience providing Tier 1 and 2 technical support with hardware and software
Must have excellent attention to detail
Must have a strong working knowledge of computer terms
Must be able to move/handle equipment up to 30 pounds
Preferred
One or more industry standard certifications- A+, Security+, Network+; etc
Benefits
401(k)
401(k) matching
Dental insurance
Employee discounts
Health insurance
Paid time off
Tuition assistance
Vision insurance
Wellness resources
Company
DANE, LLC
DANE, LLC is an information technology and services company based out of DANE, LLC, CHANTILLY, Virginia, United States.
11-50 employees
Funding
Current Stage
Early StageRecent News
2025-05-06
2025-04-15
Business News Americas
2025-04-04
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