USAA · 13 hours ago
Intermediate Level Digital/Technical Product Manager-Digital Messaging
San Antonio Home Office I
Full-time
Hybrid
Entry, Mid Level
$77K/yr - $147K/yr
2+ years expUSAA is a financial services company dedicated to empowering its members to achieve financial security. They are seeking an Intermediate Level Digital/Technical Product Manager to support the discovery, delivery, and performance of digital and technology products, optimizing customer experiences and driving key performance indicators.
BankingFinancial ServicesInsuranceVenture Capital
No H1B
Responsibilities
Leverages Digital or Technology research, business and market intelligence, and data-driven insights to support team members to identify opportunities, propose solutions, create and maintain roadmaps, and improve performance
Prepares supporting data and materials for generating compelling presentations, and other forms of communication, to inform and influence key stakeholders
Collaborates with stakeholders to formulate effective strategies for achieving key Digital or Technology product goals
Finds areas of opportunity and solves for customer pain points to inform and support team members
Leverages data-driven problem-solving techniques and analytical rigor to understand and report on product and experience performance against KPIs/KRIs
Researches and identifies industry best practices and trends to increase effectiveness of Digital or Technology products
Maintains and applies developing knowledge of the Business, Technology, UX, and relevant experiences and processes, and an academic understanding of Product Management
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Qualification
Required
Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree
2 years Digital/Technology Product Management experience, to include Digital/Technology experience in Strategy/Planning, Innovation, User Experience, Process Engineering, Analytics, Research/Testing
1 year of Customer Contact Channel experience within Insurance or Financial services industry will take place of 1 year of the minimum experience required
Experience developing presentations to communicate complex concepts to a diverse audience
Knowledge of Agile Methodology
Preferred
Validated experience refining agile features for complex platforms
Strong UX understanding leading to exceptional end to end digital experiences
Demonstrated ability to connect and influence cross-functional teams to achieve congruent outcomes. Experience driving alignment in matrixed organizations through communication and problem-solving
Proficient in business analytics tools (ie. Gridspace, Glassbox, Adobe Analytics) to convert data into actionable business improvements
Solid eye for business with direct experience in financial product verticals such as banking and insurance, understanding economics and trends
Evidenced focused on continuous growth and development, incorporating new technologies and innovations into product strategy. Adaptability and agility to keep pace with digital trends and technologies
Possesses a strong ability to translate business requirements into clear platform implications and technical specifications to inform priority. Demonstrates understanding of platform architecture and backend systems to effectively evaluate feasibility, estimate effort, and drive conversations forward. Able to bridge the gap between business collaborators and technical teams, ensuring that proposed solutions are technically sound given constraints and aligned with the overall platform strategy. Demonstrated systems thinking
Demonstrated ability to take initiative and challenge status quo
US military experience through military service or a military spouse/domestic partner
Benefits
Comprehensive medical, dental and vision plans
401(k)
Pension
Life insurance
Parental benefits
Adoption assistance
Paid time off program with paid holidays plus 16 paid volunteer hours
Various wellness programs
Career path planning and continuing education
Company
USAA
USAA is a financial services company.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Julie McPeak
SVP, General Counsel Insurance
Waqas Durrani
Senior Vice President, General Counsel - Enterprise Shared Services
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