Zendesk · 1 hour ago
Senior Engagement Manager - Hybrid
Madison, Wisconsin, United States of America
Full-time
Hybrid
Mid, Senior Level
$117K/yr - $175K/yr
5+ years expZendesk is a leading customer service software company, and they are seeking a Senior Engagement Manager to drive the success of complex client projects. This role involves leadership, project management, and strategic oversight to ensure exceptional outcomes for high-value clients while mentoring junior team members.
Customer ServiceData ManagementEnterprise SoftwareSoftwareTechnical Support
Responsibilities
Client Engagement Excellence: Serve as the lead point of contact for major clients, nurturing long-term relationships with stakeholders at all levels, including C-suite executives
Complex Project Leadership: Oversee the delivery of complex projects from inception through completion, ensuring that they meet or exceed client expectations, budget constraints, and quality standards
Methodology Enhancement: Actively contribute to the refinement and evolution of project delivery methodologies to enhance efficiency and effectiveness across client engagements
Team Development and Mentorship: Mentor and support the development of junior engagement managers and other team members, fostering a culture of continuous improvement and professional growth
Risk Management and Problem Solving: Identify potential risks and bottlenecks in project execution, devising and implementing robust solutions to address these challenges proactively
Strategic Oversight: Provide strategic oversight and guidance on projects, ensuring alignment with both client objectives and internal goals
Business Development Support: Assist in the development and refinement of proposals, participating in the negotiation of contracts and the closure of sales opportunities
Industry Expertise: Maintain a deep understanding of industry trends and advancements to position Zendesk as a leader in the field and to provide value-added recommendations to clients
Cross-Functional Collaboration: Work closely with sales, marketing, product development, and other departments to ensure cohesive project execution and client satisfaction
Financial Expertise: Ability to manage individual projects and portfolios profitably for both internal and external priorities
Qualification
Required
Over 5+ years of proven experience in client-facing roles in a consultancy or professional services environment, with significant leadership responsibilities
Demonstrated ability to manage complex projects and multiple engagements simultaneously
Exceptional leadership skills, with experience mentoring team members and advancing organizational capabilities
Strong strategic and analytical thinking skills
Excellent interpersonal and communication skills, capable of working effectively with both clients and internal teams
Proficiency in project management software and CRM tools
Bachelor's degree in Business, Management, or a related field; Master's degree is a plus
Experience with the creation of and financial impacts of all contract types (FF, T&M, FFM, FTE, etc)
Ability and willingness to travel up to 25% (average is 0-10%)
1-2 days a week in office with flexible timing
Preferred
Relevant certifications in project management (e.g., PMP, PRINCE2) are highly desirable
Experience in the SaaS implementations is highly desirable
Ability to excel under pressure in a fast-paced, dynamic environment
Benefits
Bonus
Benefits
Related incentives
Company
Zendesk
Zendesk develops a customizable customer service platform for organizations.
5001-10000 employees
H1B Sponsorship
Zendesk has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (50)
2024 (69)
2023 (37)
2022 (92)
2021 (93)
2020 (44)
Funding
Current Stage
Public CompanyTotal Funding
$85.5MKey Investors
RedpointMatrixBenchmark
2022-11-22Private Equity
2022-06-24Acquired
2019-09-18Grant
Leadership Team
Mikkel Asger Svane
CEO and Co-Founder
Adrian McDermott
Chief Technology Officer
Recent News
Index Ventures
2026-01-06
Small Business Trends
2026-01-04
Small Business Trends
2025-12-25
Company data provided by crunchbase