Macy's · 19 hours ago
Manager, Network Operations Systems - HYBRID
333 Caperton Boulevard, Martinsburg, WV, 25403, US
Full-time
Hybrid
Entry, Mid Level
$66K/yr - $109K/yr
2+ years expMacy's is a storied retail company that has been a part of American culture for over 160 years. The Manager of Network Systems Operations will oversee warehouse management systems, troubleshoot issues, and collaborate with various teams to enhance operational efficiency.
Consumer GoodsFashionRetail
Responsibilities
Oversee all warehouse management systems (WMS), including Pyramid (WCS) and Beumer
Serve as the initial point of contact to investigate and troubleshoot WMS issues at Customer Fulfillment Centers
Act as the initial contact for all third-party CFC systems, including Pyramid, Beumer, Auto Boxer, and Auto Bagger
Research, troubleshoot, and determine the root cause of system failures impacting operations, including escalating to appropriate parties
Communicate incident ticket resolutions and root causes to the facilities
Partner with the Local Operations team to conduct daily health checks for system performance and follow up on issues
Prioritize work requests submitted via Service Now tickets
Participate in the configuration, testing/validation, and implementation of WMS releases at Macy’s
Coordinate and execute disaster recovery planning and testing
Develop training documents and resources for facility system users
Regularly communicate with the Facility Operations team on daily productivity by function to ensure the system is optimized to support throughput
Assist in training business partners and facility counterparts on implemented systems and process changes
Create and distribute ad hoc queries (SQL) as required for Operations and senior leadership
Assist in the development of requirements for reports
Manage schedules and expectations for multiple facilities related to all WMS changes or enhancements and provide regular status updates
Document and enforce Standard Operating Procedures and best practices; keep training manuals and related documentation updated and available for local use
Collaborate with Human Resources and the Asset Protection team to create job roles with the appropriate level of systems access and controls, including managing ongoing adjustments and documentation
Conduct quarterly systems access audits and report results back to the Central WMS System Owner
Support Macy’s supply chain objectives and business strategies, collaborating with various business partners and Macy’s Tech to define and implement solutions that meet those objectives
Demonstrate regular, dependable attendance and punctuality
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
Fulfill other operational responsibilities as detailed by central leadership
Qualification
Required
Proven ability to lead and develop teams effectively
Practice open and continuous communication, ensuring others are informed and presenting information clearly and concisely
Ability to effectively plan and execute strategies to support warehouse management systems
Capability to solve problems directly and recognize issues promptly
Previous experience supporting warehousing systems and understanding of associated business processes
Candidates with a bachelor's degree or equivalent work experience in a related field are encouraged to apply
2 years of experience in direct to consumer (D2C) or retail distribution environments
This position requires heavy lifting, constant moving, standing, and reaching with arms and hands
Able to work a flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs, including rotating on-call support
Able to travel up to 50%
Preferred
Experience with Manhattan Associates Warehouse Management Open Systems application
Familiarity with material handling and warehousing control systems, including inbound/outbound carton sorters and unit sorters
Experience in developing business intelligence tools and reports using Microsoft SQL and SSRS
Experience with conveyor and tilt tray sortation systems, along with barcode scanning applications
Basic proficiency in Microsoft Excel and Microsoft Project, with AutoCAD skills being a plus
Proficient analytical troubleshooting skills and attention to detail
Ability to work independently with minimal supervision and make sound decisions
Experience in providing direction to contractors and leading them effectively
Benefits
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement
Company
Macy's
Macy's is America’s store for life. The largest retail brand of Macy's, Inc.
10001+ employees
H1B Sponsorship
Macy's has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (10)
2021 (26)
2020 (37)
Funding
Current Stage
Late StageLeadership Team
Bobby Amirshahi
Senior Vice President, Corporate Communications + Public Affairs
Michael Krans
VP, Retail Media
Recent News
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