MWI Animal Health · 4 hours ago
Analyst - Endpoint Support III
Brooks, KY
Full-time
Onsite
Mid, Senior Level
$58K/yr - $85K/yr
5+ years expCencora is an innovative company committed to creating healthier futures for people and animals. The Analyst - Endpoint Support III role involves providing advanced technical support for various end-user devices and coordinating problem resolution across functional areas.
Non-profit Organization Management
Responsibilities
Provide support for desktop, laptop, tablet, thin client, mobile devices, conference room technologies, and any associated peripherals and components such a thin clients, printers, fax machines, and other end-user technologies
Perform advanced nth level assessment and resolution on problems, working with manufacturers/vendors as needed
Coordinate problem resolution among a variety of functional areas and provides subject matter expertise support for diagnosing and resolving problem
Provide guidance to other team members
Designs and deploys EndPoint Support Processes
Partner with network and systems administration teams to ensure efficient operation of the desktop computing environment
May participate in R&D efforts
Plans and schedules the installation and deployment projects
Leads the planning, building, upgrading, and maintenance of endpoint support projects
Diagnose, identify, isolate and analyze problems based on information presented by end users
Resolve technical problems and answer questions by phone as necessary in support of end-user infrastructure technologies
Provide highly complex maintenance and support for endpoint devices
Lead multiple projects/work initiatives/tasks concurrently
Alert management to recurring problems and patterns of problems that may be widespread or affecting our associates
Route calls to Infrastructure Tower Leads, external vendors, and the Management Team as required
Provides recommendations for end user technology based on historical problem solving and experience
Participates in the setup and support of Proof of Concept (POC) initiatives and emerging technologies that are introduced into the environment
Interacts regularly with other technology teams as well as external vendors for the purpose of maintaining product and system knowledge
Performs related duties as assigned
Qualification
Required
Requires broad training in fields such Computer Science, IT Management, or MSIS generally obtained through completion of a four year bachelor's degree program or equivalent combination of experience and education; normally requires at least five (5) years directly related and progressively responsible experience with overall information technologies
5 or more years of advanced experience working with computer technology in a business environment
Desktop, laptop, tablet, thin client and mobile device hardware fundamentals
Strong Strong analytical, conceptual and problem solving skills to evaluate business problems and apply knowledge to identify appropriate solutions
Ability to recognize & identify network and server access problems for end users
Ability to troubleshoot and resolve issues with WAN, LAN, VPN, etc. for local and remote access events
Troubleshoot and resolve issues with voice communications (i.e., PBX telephone) and voice mail systems, when possible from the Help Desk
Comprehensive computer skills; Microsoft Office Software, Windows platforms, Apple iOS, Windows 7, 8, 8.1, Macintosh OS X, VM Ware, VM Fusion, Active Directory, GPO and other company and application-specific software
Ability to communicate effectively both orally and in writing
Ability to communicate with associates, including executive-level associates and their administrative assistants
Strong teamwork and interpersonal skills
Benefits
Medical, dental, and vision care
Backup dependent care
Adoption assistance
Infertility coverage
Family building support
Behavioral health solutions
Paid parental leave
Paid caregiver leave
Training programs
Professional development resources
Opportunities to participate in mentorship programs
Employee resource groups
Volunteer activities
Company
MWI Animal Health
MWI Animal Health, a Cencora company, is a leading global animal health distributor and technology provider.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Alexandra van Milligen
Senior Learning Partner
Amy Wedemeyer
Sr. Learning Partner, Commercial Learning and Development
Company data provided by crunchbase