Caterpillar Inc. · 7 hours ago
Product Service Engineer
Mossville, IL
Full-time
Onsite
Entry, Mid Level
$98K/yr - $146K/yr
2+ years expCaterpillar Inc. is a global leader in construction and mining equipment, and they are seeking a Product Service Engineer to support their Electrification & Energy Solutions Division. The role involves executing product support for new product development and ensuring customer satisfaction and product quality objectives for the ePowertrain product line.
ConstructionMachinery ManufacturingManufacturingMechanical Engineering
No H1B
Responsibilities
Answer dealer inquires using the Global Dealer Solutions Network (GDSN)
Product defect analysis and investigation
Support Continuous Product Improvement (CPI) projects as Product Support’s SME
Developed and implement product support plans for New Product Introduction (NPI) programs
Writing technical specifications and instructions to ensure product quality and performance
Developing appropriate procedures and plans to ensure product quality and evaluating results to identify functional deficiencies
Evaluating production processes to identify defects in manufacturing and design. Modifying designs to maximize production efficiency and product quality
Tracking and managing the status of projects from inception to release
Qualification
Required
4 – year College Degree or 2-4 years of equivalent experience desired
Prior experience working with rotating electronic or power electronic components
Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions
Knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner
Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations
Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges
Benefits
Medical, dental, and vision benefits
Paid time off plan (Vacation, Holidays, Volunteer, etc.)
401(k) savings plans
Health Savings Account (HSA)
Flexible Spending Accounts (FSAs)
Health Lifestyle Programs
Employee Assistance Program
Voluntary Benefits and Employee Discounts
Career Development
Incentive bonus
Disability benefits
Life Insurance
Parental leave
Adoption benefits
Tuition Reimbursement
These benefits also apply to part-time employees
Company
Caterpillar Inc.
For 100 years, we’ve been helping customers build a better, more sustainable world.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.51BKey Investors
US Department of EnergyAdvanced Propulsion Centre UK
2025-08-28Post Ipo Debt· $3.5B
2024-10-31Grant· $5.04M
2019-06-23Grant
Leadership Team
George Moubayed
Chief Sustainability and Strategy Officer / Senior Vice President Enterprise Strategy Division
E
Eric Sporre
Vice President & Global Chief Information Security Officer (CISO)
Recent News
2026-01-22
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