Samsara · 1 hour ago
Manager II, Engagement Services
United States
Full-time
Remote
Mid, Senior Level
$109K/yr - $147K/yr
7+ years expSamsara is the pioneer of the Connected Operations™ Cloud, helping organizations improve the safety, efficiency, and sustainability of their physical operations. The Manager, Engagement Services will oversee a team responsible for defining and selling the value of Samsara Professional Services, driving operational excellence, and managing team outcomes to meet performance goals.
Business IntelligenceCloud Data ServicesInternet of ThingsSaaSSoftware
Responsibilities
Coach team members to achieve and surpass performance goals, specifically overseeing the team’s ability to meet Services ARR attach quotas, improve sales win rates by positioning the value of Samsara services and facilitate seamless Sales to Services transitions
Translate business needs into clearly scoped technical projects, perform technical vetting to ensure feasibility and alignment, and partner with customer account teams on prioritization decisions
Define project goals, success criteria, and expected impact
Collaborate with GTM leadership to shape service offerings in support of broader company initiatives, including the launch of new products
Oversee the ongoing enablement of Samsara’s sales and customer success teams on how to communicate service offerings to customers and properly manage customer expectations pre-sale
Ensure goal clarity and implement strategies to enable new hires to achieve productivity quickly
Evaluate and improve operational processes within the team scope to reduce unnecessary complexity and delays. This includes refining Services templates, engagement processes, and methodologies to increase automation and system efficiency
Define strategic initiatives with input from cross-functional leaders to drive improvements in process, enablement, and accuracy leveraging AI to drive efficiencies. You will be responsible for forecasting services and closely monitoring the ARR pipeline to understand capacity demands
Gather, interpret, and present data to inform team decisions, utilizing Salesforce reports and dashboards to assess team performance and identify areas for improvement
Anticipate and mitigate operational risks that may impact team objectives, contributing to the development of risk mitigation plans regarding services scoping and delivery
Foster a collaborative environment to promote open communication with Sales, Sales Engineers, and Customer Success to integrate services solutions into comprehensive Samsara proposals
Demonstrate a willingness to get your hands dirty while championing Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team)
Qualification
Required
4+ years of experience managing a team
7+ years of relevant industry experience, preferably in Professional Services, Sales Engineering, or Customer Success
Proven track record as a people leader with experience hiring, developing, and leading inclusive, engaged teams
Proven experience managing team outcomes and contributing to operational planning; experience implementing or managing a scaled onboarding or services sales program (SaaS preferred)
Demonstrable experience with the SOW/Proposal process, including scoping, producing, and delivering statements of work that meet documented technical requirements
Experience creating/navigating SFDC reports and dashboards
Strong presentation skills with the ability to articulate customer success stories and metrics that demonstrate value
Solutions-oriented with strong problem-solving skills and the ability to reduce unnecessary complexity in a fast-paced environment
Bachelor's degree from a 4-year institution
Preferred
Strong bias for action, the ability to think big, with insistence on high standards
Experience serving a large and complex customer base in B2B SaaS
Benefits
Competitive total compensation package
Employee-led remote and flexible working
Health benefits
Company
Samsara
Samsara is digitizing the world of physical operations.
1001-5000 employees
H1B Sponsorship
Samsara has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (68)
2024 (53)
2023 (59)
2022 (70)
2021 (1)
2020 (8)
Funding
Current Stage
Public CompanyTotal Funding
$930MKey Investors
General CatalystAndreessen Horowitz
2021-12-15IPO
2020-09-24Secondary Market
2020-05-20Series F· $700M
Leadership Team
Sanjit Biswas
CEO
Ben Calderon
CTO - Hardware & Operations
Recent News
2026-01-16
2026-01-16
Company data provided by crunchbase