KeyBank · 7 hours ago
IT Senior Business Analyst
Brooklyn, OH
Full-time
Hybrid
Senior Level
$80K/yr - $150K/yr
5+ years expKeyBank is a national association providing various financial services, and they are seeking an IT Senior Business Analyst to optimize application capabilities and business processes. The role involves providing business analysis and project support for development and enhancement of business lines, as well as participating in application support and issue resolution activities.
Banking
Responsibilities
Perform application support duties including, but not limited to, research, issue resolution, incident management tasks, and change management (i.e. Miscellaneous ServiceNow tasks)
Manage the research email boxes and respond in a timely manner
Team Manager for Call Support rotation, prepare and conduct meeting agenda(s)
Recognize and formulate approaches to address potential issues that could impact our applications
Broaden expertise of the business and work with technical and business teams to support business objectives
Understands security, risk management, and IT process principles and escalates to appropriate team(s) as needed
Participates in the design process to ensure it supports business requirements and an optimized user experience
Capture requirements for a complex system and/or multiple systems; understand the SDLC and its impact on deliverables
Translate business requirements into system technical requirements and partner with technicians to develop and document a design convey with appropriate level of detail to the development team
Support and/or participate in all phases of user acceptance testing to ensure quality in application releases and user experience
Influence requirements for new application features and enhancements that are consistent with strategic priorities
Qualification
Required
Knowledge of Hogan Deposits (IDS), CIS, RPM, Umbrella, and non-Hogan applications specifically running on a mainframe platform in Key's environment
Knowledge of banking and/or transaction processing
Proficient in information gathering and analytical approach to problem solving
Self-motivated with the ability to work with little to no supervision
4-year college degree; or equivalent experience
Excellent interpersonal communication skills - written and verbal
Excellent time management and organizational skills
High attention to detail and ability to manage multiple priority assignments
Proficiency with Microsoft Office Suite, MS Teams & Jira
Bachelor's Degree (preferred)
OR equivalent experience (required)
5+ years of relevant experience (required)
Extensive experience with evaluating current product quality and production methods and ability to maintains focus on the continuous improvement of processes, products and services
Extensive experience with major production application systems used for delivery of services to internal and external clients; ability to leverage major production application systems in diverse situations
Extensive experience with the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions
Extensive experience with inter-team collaboration in breaking down silos and achieving business results; ability to lead employees from various functions to communicate, coordinate work across divisions, and collaborate in solving problems as one team
Extensive experience with effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors
Extensive experience with effective influencing tactics and strategies; ability to impact decisions within and outside own organization
Extensive experience with the necessity and value of accuracy; ability to complete tasks with high levels of precision
Extensive experience with techniques and tools that promote effective analysis; ability to determine the root cause of organizational problems and create alternative solutions that resolve these problems
Working knowledge of the importance of 'big picture' thinking and planning; ability to apply organizational acumen and competitiveness to identify and maintain focus on key success factors for the organization
Extensive experience with tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project
Extensive experience with activities, tasks, deliverables and techniques for documenting current business processes; ability to identify problems, opportunities, and re-engineering processes for improvement
Working knowledge of business data analysis; ability to collect, identify, analyze and interpret business data using various kinds of techniques to meet business needs and requirements
Extensive experience with the business aspects and operation of a software product; ability to manage install base, current uses, future plans, and product vision
Working knowledge of major tasks, deliverables, and formal application delivery methodologies; ability to utilize these in order to deliver new or enhanced applications
Company
KeyBank
At KeyBank we’ve made a promise to our clients that they will always have a champion in us.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Chris Gorman
Chairman, Chief Executive Officer, and President, KeyCorp
Holly Santoro
Executive Administrator to the Chairman & CEO
Recent News
2023-08-28
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