Senior Customer Success Manager jobs in United States
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Newforma · 2 hours ago

Senior Customer Success Manager

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level
date5+ years exp

Newforma is a company focused on Project Information Management and BIM Coordination software for the design and construction industry. They are seeking a Senior Customer Success Manager to drive the adoption, retention, and expansion of their solutions while mentoring junior team members and supporting the sales team in closing new business.

ComputerSaaSSoftware
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Growth Opportunities

Responsibilities

Develop and execute tailored success plans for high-value customers to drive adoption, engagement, and retention
Build and maintain strong relationships with senior customer stakeholders, ensuring alignment between our software and their business goals
Lead complex implementations, guiding customers through onboarding and workflow optimization
Serve as the voice of the customer, collaborating with product and engineering teams to influence roadmap priorities based on real-world usage
Identify expansion opportunities, drive renewals, and collaborate with sales to grow accounts through upselling and cross-selling
Leverage data to assess customer health, mitigate churn risks, and implement proactive engagement strategies
Partner with the sales team to assist in high-stakes product demonstrations, proof-of-concept projects, and executive-level discussions to help close new business
Represent the company at industry events, webinars, and customer forums to share insights on PIM and BIM best practices
Provide guidance and coaching to junior customer success managers, fostering a culture of continuous improvement

Qualification

BIM coordinationProject Information ManagementCustomer success strategySalesforceBilingual in EnglishFrenchCommunication skillsPresentation skillsMentoring experience

Required

5+ years of experience in customer success, account management, or technical consulting within a software/SaaS company
Strong knowledge of BIM coordination, Project Information Management, or related AEC technologies
Proven track record of driving customer adoption, retention, and revenue growth
Exceptional communication and presentation skills, with the ability to engage both technical and executive-level stakeholders
Experience leading complex implementations and change management initiatives
Ability to analyze customer data to inform strategic decisions
Ability to travel to company and team events

Preferred

Direct experience working within Architecture, Engineering, or Construction (AEC) firms
Expertise in construction project lifecycles, document management, and compliance requirements
Previous leadership or mentoring experience
Familiarity with Salesforce
Bilingual in English and French

Company

Newforma

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Newforma provides Information Management and collaboration software for the Architecture, Engineering, Construction, and Owner/Operator (AECO) industry.
dateFounded in 2015
location
Quebec, Quebec, CAN
people-size51-200 employees
web-link
http://bimtrack.co/

Funding

Current Stage
Growth Stage
Total Funding
unknown
2021-02-14Acquired

Leadership Team

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Michael Lewis
Chief Marketing Officer
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Recent News

EIN Presswire
Future Trends in the Architectural BIM Software Market: Global Growth Forecast and Opportunities to 2033
2025-06-06
Company data provided by crunchbase