Evolve · 16 hours ago
Customer Onboarding Consultant
United States
Full-time
Remote
Entry, Mid Level
$52K/yr - $52K/yr
2+ years expEvolve is on a mission to make vacation rental easy for everyone, and they are seeking a Customer Onboarding Consultant to guide new owner partners through launching their vacation rental business. The role involves building relationships, providing insights, and ensuring a successful onboarding experience for homeowners.
HospitalityTourismTravelVacation Rental
Responsibilities
Consult homeowners on vacation rental best practices for providing 5-star guest experiences and the impact guest reviews have on revenue generation
Build a strong and strategic relationship with the owner and Evolve
Respond to homeowners’ inquiries, requests, and needs via phone, email, and text promptly in high-quality touchpoints and hold yourself accountable for the quality and timeliness of your deliverables to ensure strong client relations and partner success
Onboard and manage a continually moving pipeline of new owner partners from the point of signing up through activation
Utilize internal dashboards and resources to analyze market-specific data to set realistic expectations for performance and distill information for the owner
Responsible for making independent and critical business decisions in Evolve's best interest. These decisions may be related to profitability, ROI, or partnership readiness with the property and owner
Collect relevant property details and utilize Evolve tools and resources to ensure brand standards and expectations are met
Research, diagnose, and recommend solutions to scenarios or problems that are varied but similar by utilizing resources and adapting solutions for specific situations
Maintain adherence to team and company standard operating procedure (SOP) while meeting performance and behavior expectations
Hold yourself accountable for measuring and meeting predefined performance objectives
Qualification
Required
2+ years of consultative sales, project management, or customer service experience required
World-class relationship-building skills consisting of excellent verbal and written communication skills as well as active listening
Proactive communicator and strategic thinker with strong attention to detail who leads with a hospitality mindset
Ability to stay organized and efficiently prioritize detail-oriented work that varies in both importance and time sensitivity
Ability to analyze, interpret, and communicate data effectively and the ability to distill to the broader market
Collaborative and solution-based approach to complex problem-solving and feedback
Foundational sales skills with the ability to overcome objections
A goal-oriented, results-driven mentality
Adaptable and flexible in a rapidly changing environment
Preferred
Knowledge of the vacation rental industry and experience with Salesforce and/or SalesLoft is a plus
Benefits
Financial Wellness: Industry-competitive pay, equity in the company, and a 401(k) with a 4% immediate vesting match.
Family Support: 16-18 weeks of paid parental leave for birthing parents and 10 weeks for non-birthing parents, plus infertility coverage.
Health & Wellness: Comprehensive medical, dental, and vision plans (100% employer-paid for individual enrollment), 10 free mental health visits, and pet insurance.
Time to Recharge: Generous PTO, RTO (for full-time exempt employees), sick leave, holidays, and a personal holiday to celebrate what matters most to you.
Travel Perks: Annual Evolve travel credit after one year and discounts on stays at all Evolve properties.
Growth Opportunities: World-class onboarding programs, learning, and development resources to help you grow your impact.
Connection: Employee Resource Groups celebrating our diverse communities at Evolve.
Company
Evolve
Evolve offers rental services for vacation with modern approach to hospitality and property.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$224.2MKey Investors
Durable Capital PartnersT. Rowe PriceRobert Mylod Jr.
2022-02-14Series F· $100M
2020-05-29Series E· $25M
2018-08-23Series D· $80M
Leadership Team
Brian Egan
Co-Founder & CEO
Brian Becker
Chief Growth Officer
Recent News
2026-01-22
UPSTATE BUSINESS JOURNAL
2025-12-12
Company data provided by crunchbase