CData Software · 2 hours ago
Technical Customer Success Manager
United States
Full-time
Remote
Senior Level
5+ years expCData Software is a company that provides connectivity and data access solutions for enterprise AI. The Technical Customer Success Manager serves as the primary technical advisor for customers, ensuring they achieve value and stability from CData’s products through effective onboarding and ongoing support.
Big DataCloud Data ServicesData IntegrationData VisualizationDatabase
Responsibilities
Serve as the primary technical and customer success owner for assigned accounts
Lead customer kickoff, onboarding, and success planning from Day 1
Own and maintain a living Success Plan, including onboarding milestones, adoption goals, and renewal readiness
Execute Customer Success playbooks across onboarding, adoption, risk management, renewal, and expansion
Provide regular leadership updates on account health, risks and blockers, mitigation plans, and next steps
Develop deep knowledge of each customer’s architecture, use cases, and business objectives
Advise customers on best practices for implementing and scaling CData products, including:
CData Sync / Replication
CData Connect & Connect AI
API Server
JDBC, ODBC, and ADO.NET drivers
Provide technical guidance on:
Authentication and security models
Performance tuning and query optimization
High availability, scaling, and fault tolerance
Cloud, hybrid, and on-prem architectures
Partner with Onboarding Specialists to ensure timely onboarding and time-to-value
Track and drive adoption metrics such as active connectors, data sources integrated, query volumes, and sync jobs
Proactively identify risks, anti-patterns, and adoption gaps and drive mitigation plans
Identify and execute opportunities to expand usage across teams, workloads, and products
Act as the technical escalation owner for assigned accounts
Coordinate with Support and Engineering to drive issue resolution
Translate complex technical issues into clear, customer-ready communication
Maintain customer health scores and risk indicators, ensuring mitigation ahead of renewal cycles
Partner with Sales on renewals and expansion motions
Lead QBRs and executive reviews, presenting ROI, value delivered, and future roadmap
Act as the voice of the customer to Product and Engineering
Capture and document customer feedback, gaps, and feature requests
Develop customer success stories and case studies
Create reusable customer success assets, including best-practice guides, reference architectures, playbooks, and FAQs
Qualification
Required
Bachelor's degree in Computer Science, Engineering, Information Systems, or equivalent experience
5+ years in Technical Customer Success, Solutions Architecture, Integration Engineering, or similar
Strong hands-on experience with: SQL and relational databases (Snowflake, SQL Server, Postgres, Oracle, etc.), REST APIs, OAuth, tokens, pagination, and rate limits, Data integration, replication, or ELT pipelines, JDBC / ODBC / ADO.NET
Ability to troubleshoot multi-system, production-grade environments
Strong written and verbal communication with engineers and executives
Proven ability to manage complex accounts with multiple stakeholders
Preferred
Experience with AWS, Azure, or GCP
Familiarity with modern data stacks (BI, analytics, warehouses, orchestration)
Knowledge of enterprise security (SSO, certificates, private networking)
Experience with SaaS, data platforms, or integration products
Company
CData Software
CData Software is a software company that offers data integration solutions for real-time access to applications, databases, and Web APIs.
201-500 employees
H1B Sponsorship
CData Software has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2020 (5)
Funding
Current Stage
Growth StageTotal Funding
$510MKey Investors
Warburg PincusUpdata Partners
2024-06-26Private Equity· $350M
2021-12-16Series B· $140M
2020-03-26Series A· $20M
Leadership Team
Amit Sharma
CEO
Adam DeMichele
Chief Revenue Officer (CRO)
Recent News
Company data provided by crunchbase