Mortgage Solutions Financial · 1 day ago
Loss Mitigation Specialist
Colorado Springs, CO
Part-time
Onsite
Mid Level
$24/hr - $26/hrMortgage Solutions Financial is a national mortgage lender based in Colorado Springs, committed to serving clients with integrity and respect. The Loss Mitigation Specialist is responsible for managing a portfolio of delinquent residential mortgage loans, utilizing advanced collection techniques and negotiation strategies to minimize financial loss and offer alternatives to foreclosure.
FinanceFinancial ServicesMortgage
Responsibilities
Execute default service policies and procedures in strict accordance with Mortgage Solutions Financial (MSF) guidelines and federal regulations (e.g., CFPB)
Proactively contact borrowers with delinquent accounts to negotiate repayment plans, loan modifications, or other "workout" options to cure delinquencies
Maintain meticulous, real-time documentation within the MSP (Mortgage Servicing Package) loss mitigation workstation to ensure a clear audit trail
Analyze borrower financial statements, including tax returns, pay stubs, and credit reports, to determine the most appropriate loss mitigation strategy
Prepare and present formal loss mitigation and workout proposals to the Director of Default for final approval
Coordinate with external stakeholders, including GNMA/FHLMC/FNMA, real estate brokers, agents, and legal counsel, regarding short sales, deeds-in-lieu, or settlement offers
Ensure all workout options comply with specific investor (FHA, VA, USDA, etc.) and PMI (Private Mortgage Insurance) requirements
Provide high-touch support by resolving complex customer inquiries via phone, email, and chat with a focus on first-call resolution
Participate in ongoing training and perform additional duties as assigned to support department goals
Regular, Reliable and predictable onsite attendance is an essential function of this role
Other duties as assigned
Qualification
Required
Proactive approach to borrower outreach
Utilizing advanced collection techniques and negotiation strategies
Managing a portfolio of delinquent residential mortgage loans
Executing default service policies and procedures in accordance with MSF guidelines and federal regulations
Contacting borrowers with delinquent accounts to negotiate repayment plans, loan modifications, or other workout options
Maintaining meticulous, real-time documentation within the MSP loss mitigation workstation
Analyzing borrower financial statements, including tax returns, pay stubs, and credit reports
Preparing and presenting formal loss mitigation and workout proposals
Coordinating with external stakeholders regarding short sales, deeds-in-lieu, or settlement offers
Ensuring all workout options comply with specific investor and PMI requirements
Providing high-touch support by resolving complex customer inquiries
Participating in ongoing training and performing additional duties as assigned
Regular, reliable and predictable onsite attendance
Benefits
Health, Dental and Vision Insurance
Options to participate in a Health Savings Account
Flexible Spending Account
Life and AD&D coverage
Voluntary Supplemental Life
Voluntary Short-Term, Long-Term Disability and Supplemental insurance
Participate in a company retirement plan
Company
Mortgage Solutions Financial
Mortgage Solutions Financial is a mortgage company that offers financial planning and home loan services for individuals and families.
Founded in 1995
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jeff Trusheim
Chief Financial Officer
AMALIA SALAZAR
Licensed Loan Partner
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