Mayo Clinic · 6 hours ago
Lead Client Solutions Tech Coordinator - Work Unit Only Posting
Rochester, MN
Full-time
Onsite
Senior Level
$25.36/hr - $37.30/hr
5+ years expMayo Clinic is a top-ranked healthcare provider dedicated to putting patient needs first while investing in employee well-being. The Lead Client Solutions Tech Coordinator is responsible for providing high-quality customer service, overseeing work processes, and facilitating communication between management and staff within a multi-site enterprise.
BiotechnologyHealth CareHospitalMedicalWellness
No H1B
Responsibilities
Responsible for providing high quality customer service in multi-site enterprise that continues to evolve in complexity
This position works closely with the leadership team and assists with oversight of work processes and work groups within the department
Responsible for communications between the management team and the staff
Leads team building efforts and fosters an open and creative environment
Requires critical thinking for resolutions of technical and personnel issues that surface in daily operations
Communicates effectively via phone, email, web, chat, fax, or mail
Manages communication escalations
Assists in resolving a wide assortment of hardware/software technical problems and coordinates problem resolutions to include off hours, weekends, and holidays
Effectively manages ambiguous situations and determines appropriate course of action
Serves as a subject matter expert of workflows and computer programs used daily by client solution technical coordinators
Facilitates the onboarding of new employees including training, mentoring, coaching and development
Provides guidance to set up computer systems and requests computer access for new employees as needed
Takes initiative to make recommendations for process improvement
Assists quality specialist with completion of quality reports, metrics, account audits and KPIs
Maintains document control by writing, updating, and retiring SOPs as needed
Collaborates with leadership team to provide input for monthly and annual performance review of client solution technical coordinators
Completes projects as assigned by leadership
Qualification
Required
Bachelor's degree OR Associates degree with 5 years relevant experience in DLMP, MCL, customer service, healthcare or helpdesk/call center OR HS/GED and 7 years relevant experience in DLMP, MCL, customer service, healthcare or help desk/call center is required
Experienced Leadership in customer service, help desk or a technical support environment is essential
Must be self-motivated to work independently as a leader on multiple tasks as well as work in a team setting
Strong interpersonal, analytical, and organizational skills are required
Preferred
Medical Terminology proficiency is preferred
ASCP certification preferred
Benefits
Medical: Multiple plan options.
Dental: Delta Dental or reimbursement account for flexible coverage.
Vision: Affordable plan with national network.
Pre-Tax Savings: HSA and FSAs for eligible expenses.
Retirement: Competitive retirement package to secure your future.
Company
Mayo Clinic
MayoClinic is a nonprofit medical practice and medical research group focused on integrated health care, education, and research.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$399.05MKey Investors
The ALS AssociationNational Institute of Neurological Disorders and StrokeAmerican Heart Association
2025-12-04Grant· $0.95M
2024-09-24Grant· $12M
2023-07-26Grant
Leadership Team
Gianrico Farrugia
President and CEO
Richard Gray
Chief Executive Officer
Recent News
2026-01-25
2026-01-23
Medical Xpress - latest medical and health news stories
2026-01-23
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