Orion180 · 20 hours ago
FNOL Specialist - Team Lead
Irving, TX
Full-time
Onsite
Entry, Mid Level
2+ years expOrion180 is a leading provider of claim management and administration services tailored for insurance companies. As an FNOL Specialist - Team Lead, you will be the first point of contact for customers reporting claims, providing fast, accurate, and empathetic support during their time of need.
FinTechInsuranceInsurTechProperty Insurance
Responsibilities
Serve as the first point of contact for policyholders reporting losses, providing compassionate guidance from first notice through claim setup
Manage 40–60 inbound calls per shift while working across multiple systems (claims platform, CRM, Outlook, and document routing tools)
Accurately input and route claim data, process incoming mail and portal documents, and generate acknowledgment letters
Coordinate with field adjusters, underwriting, and third-party administrators to close information gaps and address urgent matters in real time
Maintain a calm, professional tone in every customer interaction, fostering trust and long-term relationships
Stay flexible and cross-train across business lines; including Credit Protection, Debt Cancellation, Property, and Specialty products
Support variable scheduling, including occasional early, late, or weekend shifts, and assist other teams during peak periods
Qualification
Required
High school diploma or GED required
At least 2 years in claims, call center, or customer service (FNOL experience highly preferred)
Comfortable operating within multiple systems simultaneously (e.g., Guidewire, Duck Creek, Salesforce, Outlook)
Exceptional verbal and written communication skills with the ability to show empathy and clarity under pressure
Strong critical thinking and initiative, able to identify issues and act independently
Familiarity with insurance terminology
Preferred
Associate or bachelor's degree preferred
FNOL experience highly preferred
Experience with Debt Cancellation, GAP, or Specialty claims preferred
Bilingual (Spanish) candidates are encouraged to apply
Benefits
Medical
Dental
Vision
Matching 401(k)
Paid time off
Paid holidays
And more.
Company
Orion180
At Orion180, we are dedicated to empowering insurance agents with innovative home insurance solutions that enhance their offerings and strengthen client relationships.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$42.3MKey Investors
Regions Bank
2023-04-05Debt Financing· $42.3M
Leadership Team
C
Christoph Birchler
Chief Financial Officer
Ryan Jesenik
President, Insurance & COO
Recent News
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